Customer Service Representative

HireLevel is hiring a Customer Experience Representative in Lebanon, TN.

The Customer Experience Representative is part of a team that provides support to customers, sales reps, and end users all of the the world. You would be working with a dynamic team that assists in manufacturing customized wheel chairs. Come join a dynamic team for a rewarding experience!

Location: Lebanon, TN

Compensation: $20 -$25/hr.

Shifts: Monday - Friday | 8am-5pm

Essential Functions and Duties for Customer Service Rep:

• Works on assignments that are semi-routine in nature but recognizes the need for occasional deviation from accepted practice.
• Normally follows established procedures on routine work, requires instructions only on new assignments.
• Dedicated Point of Contact for specified international region, providing daily and technical support.
• Process quotes, parts orders, chair orders and returns when applicable within the region.
• Build sustainable relationships and trust with customer accounts through open and interactive communication.
• Handle customer complaints and provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
• Ability to multi-task, prioritize, and manage time effectively.
• Support Customer Experience teams as needed.
• Follow direction, procedures, and instructions for all work assignments.
• Work as a team and maintain professionalism at all levels in the organization.
• Maintain regular and predictable attendance; report to work on time.
• Other duties and responsibilities as assigned. Duties and responsibilities may change from time to time.
• Work at a computer for 8 hours per day.
• Use a computer keyboard and enter data for 8 hours per day; frequent finger and wrist manipulation.
• See fine details for extended periods of time, including objects and/or drawings.
• Wear required personal protective equipment as needed.

Qualifications of Customer Service Rep:

• Proficiency in the English language (written and oral); strong grammar skills.
• Ability to communicate with a pleasant voice and in a professional manner.
• Attention to detail and ability to perform accurate work.
• Ability to maintain confidentiality of information and records.
• Ability to work independently, self-starter, with minimal supervision.
• Ability to prioritize and reprioritize tasks on an ongoing basis.
• Basic computer, and math skills; proficiency with Microsoft Office Suite and Adobe Acrobat.
• Ability to multi-task and work in a fast-paced environment and manage time effectively.
• Interact with a multitude of internal areas including Sales, Transportation, Production Planning.

Education & Experience:

• Minimum of at least 2-4 years’ experience of customer support.
• Proven customer support experience or experience as a Client Services Representative.
• High school diploma or GED.
• Call center experience a plus.

We are an equal opportunity employer.