What are the responsibilities and job description for the Customer Experience Manager position at HireNetworks?
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HireNetworks is a dynamic digital marketing agency dedicated to delivering exceptional results for our clients. We're currently seeking a talented individual to fill two crucial roles within our customer experience team.
**Company Overview**
Our client delivers localized digital marketing experiences through innovative technology and a local-first approach. Their Multi-Location Experience (MLX) Platform creates, deploys, and provides the data to efficiently manage profitable, localized marketing at scale.
Job Description:
As a Digital Marketing Program/ Account Manager, you will serve as the primary point of contact for clients, ensuring their marketing goals are met by leveraging innovative technology solutions. You will play a pivotal role in driving client success, fostering relationships, and growing account revenue through strategic marketing initiatives.
Key Requirements:
• Bachelor's degree in Marketing, Business, or a related field.
• 5 years of experience in account management/client-facing roles with demonstrated dedication to clients and program solving.
• 3 years of enterprise account management experience.
• Strong understanding of digital marketing channels, including SEO, PPC, social media, and analytics.
• Excellent interpersonal, communication, and presentation skills.
• Proven ability to manage multiple accounts and projects simultaneously in a fast-paced environment.
Or
The Digital Marketing Account Coordinator is responsible for creative strategy, executing day-to-day creative campaign fulfillment and reporting, building relationships with key stakeholders, and providing world-class support to help clients achieve their business goals.
Key Requirements:
• Bachelor's degree in Marketing, Business Administration, or a related field or equivalent experience (0-2 years).
• Strong knowledge of interactive advertising and online media.
• Demonstrated ability to drive project success through proactive communication and support.
• Experience communicating cross-functionality, including collaboration with Sales, Creative, and Customer Success teams.
