Regional Director of Operations

This position is with a national specialty physician group and is responsible for the overall operational success of the health care centers throughout Texas. This role provides strategic leadership and direction to the care centers, including the coordination of all care center operations activities (excluding activities involving professional medical judgment) and full P&L ownership. Position requires a high degree of independence, initiative, judgment, and follow-through on a wide range of sensitive and complex issues.

Location:

Practices are across Texas and additional state responsibility is likely

Director of Care Center Operations

Key Responsibilities

Operational Leadership

• Assess and enhance the skills of care center managers, leveraging high-performing leaders to improve operational efficiency.
• Identify and implement best practices from top-performing locations to standardize tasks across all care centers.
• Foster collaborative relationships between care centers and Health Management support teams, providing professional guidance and leadership.
• Define, track, and assess care center manager competencies, establishing accountability through clear leadership and direction.
• Collaborate with marketing teams to deploy and analyze patient satisfaction surveys, translating feedback into actionable operational strategies.
• Oversee customer service training programs to enhance patient experiences.
  
  

Financial and Regulatory Oversight

• Assist care center managers with annual budget preparation, ensuring adherence to expense expectations through group purchasing programs.
• Partner with Decision Support teams to monitor productivity and profitability trends, implementing corrective actions for underperformance.
• Ensure consistent communication and evaluation of productivity and compensation data in collaboration with Finance and Clinical teams.
• Maintain compliance with OSHA, HIPAA, and CLIA regulations, working closely with support teams to address regulatory requirements.
• Review and provide recommendations on capital expense requests to senior executives for approval.
  
  

Practice Onboarding and Operational Support

• Facilitate the onboarding of new practices in accordance with the Implementation Playbook.
• Support the procurement of capital equipment as required during onboarding processes.
  
  

Communication and Workflow

• Promote effective communication strategies to foster a positive work environment and ensure optimal operational workflows across care centers.
  
  

Staff Development

• Provide educational opportunities to support management teams and identify future leaders within the organization.
• Guide care center managers in enhancing their skills, understanding compensation models, and utilizing preferred services and vendors.
• Respond to inquiries promptly, with a 24–48 hour turnaround time.
• Develop and communicate actionable plans to address specific needs at care centers.
  
  

Preferred Qualifications

• Education:
• Bachelor’s degree required; MBA preferred.
• Experience:
• Minimum of 7 years in senior healthcare operations or equivalent practical experience.
• Proven ability to build and maintain valuable long-term relationships.
• Demonstrated success in cross-functional collaboration to maximize business impact.
• Strong track record in prospecting, lead generation, and driving revenue growth.