What are the responsibilities and job description for the Help Desk Specialist position at Hireology?
A company is looking for a Help Desk Specialist.Key ResponsibilitiesReceive and respond to inbound support calls and online inquiries from customersDocument customer interactions and issue resolutions within a ticketing systemConduct training sessions and follow up with customers on configuration changesRequired Qualifications2 years of experience in a customer-facing troubleshooting role1 years of experience with Cloud-based softwareExperience in a fast-paced environment prioritizing excellent customer servicePreferred networking, IT, or telecommunications certification or equivalent experienceProfessional experience with VOIP technology and call center operations
