Bi-Lingual Branch Manager

Job Title: Branch Manager

Department: Murfreesboro Operations

Reports to: Regional Operations Manager

FLSA Status: Exempt Salary Plus Monthly & Quarterly Bonus

Position Summary:

The Branch Manager is responsible for all daily aspects of running the branch. This includes ensuring the profitability of the branch and a high level of customer satisfaction. This position develops and maintains a clear level of communication with Business Development. This is a supervisory position.

Essential Functions: The following are indicative of the essential functions required to perform this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This profile is not intended to be all inclusive of tasks and responsibilities required; it provides a description of the critical responsibilities associated with this position.

• Ensure that branch employees always follow the Core Values
• Train and coach all new HQ Direct employees hired for the branch
• Dispatch Field Team Members (FTMs)
• Mitigate any issues with Field Team Members (FTMs)
• Work with sales to find solutions for any staffing issues from customers
• Perform daily and weekly pay outs for FTMs
• Conduct customer calls in a timely matter and resolves escalated issues
• All billing/invoicing for the branch to be done and submitted by close of business Tuesday
• Ensure that Certified Payroll is completed each week
• Conduct Accounts Receivable collection calls
• Submit billing adjustments to Manager for approval when necessary
• Handle all FTM Unemployment Claims in a timely manner and follow policy
• Drive to off-site recruiting events
• Build relationships with customer visits
• Conduct Workers Compensation investigations
• Handle all Workers Compensation claims in a timely manner and follow policy
• Recruit FTMs
• Schedule Job Fairs and branch employee participation
• Oversee and participate in recruiting for all staffing needs
• Assigns pay-cards
• Able to do dispatch and/or payouts
• Schedule and ensure timely two-week reviews with all supervised personnel
• Establish a weekly work schedule for branch employees and submit to your Manager
• Mediate any employee issues using counseling and progressive discipline practices
• Any other duties assigned by the Regional Operations Manager as needed

Requirements:

Education/Experience-

• High School Diploma/GED; College Degree preferred
• 2 years of general work experience
• 1 year(s) of professional experience working in sales and customer service
• 1 years(s) of supervisory experience
• Prior experience in staffing experience is a plus
• Clean background and drug screen
• Reliable transportation, with clean MVR
• Able to work weekends when needed

Skills-

• Effective and excellent verbal, written and interpersonal communication skills
• Excel in the listening process of attentiveness and reflection
• Able to work with all levels of employees and management
• Exceptional organizational and time management skills
• Awareness of internal and external customer needs
• Able to prioritize work to meet scheduled deadlines while handling multiple tasks
• Strong attention to detail and organizational skills
• Able to function as a team player, as well as independently
• Able to maintain composure in highly stressful or adverse situations

Environmental Conditions and Physical Demands:

• Non-confined office-type setting and is free to move about at will. The position includes driving a vehicle which includes exposure to the outside weather elements and moving mechanical parts. It may include some minor annoyances such as noise, odors, drafts, etc.
• In the course of performing this position spends time writing, typing, speaking, listening, lifting (up to 50 pounds), driving, carrying, seeing (such as close, color and peripheral vision, depth perception and adjusted focus), sitting, pulling, walking, standing, squatting, kneeling and reaching.
• May operate any or all of the following: telephone, cell phone, copy and fax machines, adding machine (calculator), scanner and image systems, scanning equipment, laptop computer, personal computer, tablet, printers, or other equipment as directed.
• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Job Type: Full-time

Pay: $50,000.00 - $80,000.00 per year

Schedule:

• 10 hour shift
• 8 hour shift
• Day shift
• Monday to Friday
• On call
• Weekends as needed

Work Location: In person

Salary : $50,000 - $80,000