What are the responsibilities and job description for the Account Manager - Remote position at HireRight?
About HireRight
HireRight is the premier global background screening and workforce solutions provider. We bring clarity and confidence to vetting and hiring decisions through integrated, tailored solutions, driving a higher standard of accuracy in everything we do. Combining in-house talent, personalized services, and proprietary technology, we ensure the best candidate experience possible. PBSA accredited and based in Nashville, TN, we offer expertise from our regional centers across 200 countries and territories in The Americas, Europe, Asia, and the Middle East. Our commitment to get it right every time, everywhere, makes us the trusted partner of businesses and organizations worldwide.
Overview
The Account Manager is responsible for cultivating and maintaining strong relationships within a large enterprise client. This role involves partnering with an Executive Account Director and acting as one of the primary points of contact for your client, ensuring their satisfaction, and driving account growth. The ideal candidate will possess exceptional customer service skills, a proven ability to build lasting relationships, and function well within a team environment
Responsibilities
- Develop and maintain strong relationships with assigned client
- Serve as the primary point of contact for client inquiries and requests
- Strategic collaboration with Executive Account Director
- Provide timely and accurate information regarding candidate status, file updates, and company-specific details
- Identify opportunities to upsell and cross-sell HireRight services
- Conduct regular client meetings to assess needs and provide updates
- Data preparation and presentation in client meetings and Business Reviews
- Collaborate with internal teams to ensure seamless service delivery
- Resolve client issues and concerns in a timely and professional manner
- Maintain accurate and up-to-date client records and documentation
- Stay informed about industry trends and best practices
- Conduct live customer trainings as needed to ensure client success
- Monitor setup and implementation projects to ensure accuracy and timely delivery
- Create custom reports that provide proactive insights and actionable recommendations
Qualifications
- 3 Years experience in account management or sales.
- Strong interpersonal and communication skills.
- Must be proficient in Word, Excel and PowerPoint
- Ability to build rapport and trust with clients.
- Highly organized with the ability to prioritize tasks effectively
- Consultative problem-solving and decision-making abilities
- Attention to detail and accuracy.
- Proficiency in Drug and Health Screening services
What do we offer
In exchange for your expertise, HireRight offers an excellent employee benefit package which includes:
• Medical• Dental• Vision• Paid Life/AD&D Insurance• Voluntary Life Insurance• Short- & Long-Term Disability• Flexible Spending Accounts• 401K• Generous Vacation and Sick Program• 10 Paid Holidays• Education Assistance Program• Business Casual Attire• Generous Referral Program• Employee Discounts and Rewards• And much more!
*All resumes are held in confidence. Only candidates whose profiles closely match requirements will be contacted during this search.HireRight, LLC is an Equal Opportunity EmployerMinorities / Females / Veterans / DisabilitiesHireRight does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of HireRight and HireRight will not be obligated to pay a placement fee
