What are the responsibilities and job description for the Incident Manager position at HireRight?
About HireRight
HireRight is the premier global background screening and workforce solutions provider. We bring clarity and confidence to vetting and hiring decisions through integrated, tailored solutions, driving a higher standard of accuracy in everything we do. Combining in-house talent, personalized services, and proprietary technology, we ensure the best candidate experience possible. PBSA accredited and based in Nashville, TN, we offer expertise from our regional centers across 200 countries and territories in The Americas, Europe, Asia, and the Middle East. Our commitment to get it right every time, everywhere, makes us the trusted partner of businesses and organizations worldwide.
Overview
The Critical Incident Manager is responsible for providing a swift response to major incidents that significantly disrupt business services. The role aims to minimize the adverse impact on business functions and ensure the best possible levels of service quality and availability are maintained. This involves identifying, classifying, and prioritizing incidents, as well as coordinating resources to resolve them as quickly as possible. The Critical Incident Manager also communicates with stakeholders and conducts post-incident reviews to prevent future occurrences and improve the overall incident management process.
Responsibilities
Key Responsibilities:
- Incident Identification and Classification: Quickly identify and classify incidents based on their severity and impact on business operations.
- Resource Coordination: Coordinate resources and teams to resolve incidents efficiently.
- Stakeholder Communication: Maintain clear and effective communication with stakeholders throughout the incident lifecycle.
- Post-Incident Review: Conduct thorough post-incident reviews to identify root causes and implement preventive measures.
- Service Quality Maintenance: Ensure the highest possible levels of service quality and availability are maintained during and after incidents.
Qualifications
Required Skills:
- Strong problem-solving and analytical skills.
- Excellent communication and interpersonal skills.
- Ability to work under pressure and manage multiple priorities.
- Experience in incident management or a related field.
- Knowledge of ITIL or other incident management frameworks is a plus.
Technologies Supported:
- Oracle
What do we offer
In exchange for your expertise, HireRight offers an excellent employee benefit package which includes:
- Medical
- Dental
- Vision
- Paid Life/AD&D Insurance
- Voluntary Life Insurance
- Short- & Long-Term Disability
- Flexible Spending Accounts
- 401K
- Generous Vacation and Sick Program
- 10 Paid Holidays
- Education Assistance Program
- Business Casual Attire
- Generous Referral Program
- Employee Discounts and Rewards
- And much more!
- All resumes are held in confidence. Only candidates whose profiles closely match requirements will be contacted during this search.
HireRight, LLC is an Equal Opportunity Employer Minorities / Females / Veterans / Disabilities HireRight does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of HireRight and HireRight will not be obligated to pay a placement fee.
