Public Records Researcher - Hybrid Nashville

About HireRight

HireRight is the premier global background screening and workforce solutions provider. We bring clarity and confidence to vetting and hiring decisions through integrated, tailored solutions, driving a higher standard of accuracy in everything we do. Combining in-house talent, personalized services, and proprietary technology, we ensure the best candidate experience possible. PBSA accredited and based in Nashville, Tennessee, we offer expertise from our regional centers across 200 countries and territories in The Americas, Europe, Asia, and the Middle East. Our commitment to get it right every time, everywhere, makes us the trusted partner of businesses and organizations worldwide.

Overview

Role Purpose:

Ensuring a first class customer and candidate experience through conducting credit, criminal and database checks in line with qualitative and quantitative performance targets for the role, utilizing available resources such as telephone or electronic processes in a professional and timely manner, adhering to company policies and procedures in order to help candidates get hired.

Responsibilities

Responsibilities:

· Ensures that duties are carried out professionally and in line with the priority to help candidates get hired

· Quickly and effectively researches and verifies facts provided by candidates of clients’ to ensure the screening process is completed in a timely manner

· Conducts interviews with professional referees to verify candidates’ employment history

· Communicates with candidates, with tact and diplomacy, to obtain missing information or to clarify details as quickly as possible

· Maintains regular contact and supports candidates to assist them throughout the screening process where necessary

· Collaborates with other teams to keep clients informed of issues throughout the screening process

· Reviews and maintains a good understanding of service level agreements and performs work in accordance with clients’ requirements

· Implements changes to processes as directed following changes to service level agreements

· Stays up to date with procedures and Service Level Agreements to ensure clients’ needs are continually met

· Ensures all actions comply with the Data Protection legislation

· Maintains accurate and up to date records of actions taken in the background screening process

· Produces reports for clients that are accurate and representative of the full facts and in line with the accepted standards

· Maintains a standard of work that meets the department quality and productivity targets

· Conducts phone calls in a manner that is professional and reflects the overall ‘helping people to get hired’ philosophy

· Assists team members and works as part of the team to ensure customers’ expectations are met

Qualifications

Education:

· High school diploma or GED required, College Degree prefered

Preferred Experience:

· Computer literate with specific experience of using Microsoft Office and email proficiently;

· Confident with telephone communications, including chasing for information whilst maintaining good clients/candidates relations but robustly to be able to close tasks off

· Previous customer service experience preferred

· Ability to communicate written and verbally in English with fluency and in a polite way

What do we offer

In exchange for your expertise, HireRight offers an excellent employee benefit package which includes:

• Medical
• Dental
• Vision
• Paid Life/AD&D Insurance
• Voluntary Life Insurance
• Short & Long Term Disability
• Flexible Spending Accounts
• 401K
• Generous Paid Time Off Program
• 10 Paid Holidays
• Education Assistance Program
• Business Casual Attire
• Generous Referral Program
• Employee Discounts and Rewards
• And much more!

*All resumes are held in confidence. Only candidates whose profiles closely match requirements will be contacted during this search.

HireRight, LLC is an Equal Opportunity Employer

Minorities / Females / Veterans / Disabilities

HireRight does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of HireRight and HireRight will not be obligated to pay a placement fee

This job description in no way states or implies that these are the only duties to be performed by a team member’s occupying this position. Team members may be required to perform other related duties as assigned, to ensure workload coverage. Team members are required to follow any other job-related instructions and to perform any other job-related duties requested by their supervisor. This job description does not constitute an employment agreement between the employer and team member and is subject to change by the employer as the organizational needs and requirements of the job change. This job description is subject to change at any time.