What are the responsibilities and job description for the Senior Implementation Specialist position at HireRight?
About HireRight
HireRight is the premier global background screening and workforce solutions provider. We bring clarity and confidence to vetting and hiring decisions through integrated, tailored solutions, driving a higher standard of accuracy in everything we do. Combining in-house talent, personalized services, and proprietary technology, we ensure the best candidate experience possible. PBSA accredited and based in Nashville, TN, we offer expertise from our regional centers across 200 countries and territories in The Americas, Europe, Asia, and the Middle East. Our commitment to get it right every time, everywhere, makes us the trusted partner of businesses and organizations worldwide.
Overview
As Senior Implementation Specialist you will be responsible for processing the on-boarding requests for new customers, as well as performing maintenance tasks for existing customers. To be accountable to ensure proper processes and procedures are followed in accordance with HireRight legal, contracts, and compliance procedures any time an account is created or updated.
Responsibilities
- Perform set up and maintain customer accounts.
- Partner with Internal departments and customers as needed regarding account setup requirements and to seek assistance or support as necessary.
- Accountable for the account setup processes and regularly contribute to program improvements.
- Troubleshoot setup errors and implement a solution.
- Meet expected SLAs as determined by management and manage all assigned cases to timely completion.
- Identify potential pitfalls and develop a solution to avoid impact to customers and proactively address/correct these issues.
- Provide superior customer service to both internal and external customers.
- Lead or participate in small special projects and provide input, analyze data, and perform needed tasks.
Plus Ability to Perform the Following Functions:
- Capable of working on every level of account setup, but primarily focus on complex, high-profile customer accounts.
- Considered a Subject Matter Expert (SME) in account setup for various internal requestors regarding direction for complex account setups, products, and platforms.
- Ability to create/update training documentation and review all other training documentation created by others to ensure accuracy before posting.
- Ability to train and mentor new and existing team members on various levels of setup, products, and platforms.
- Write, submit, and follow up on IT project requests.
- Triage customization's with the IT/Development team.
Qualifications
Experience:
- High level experience in using HireRight Systems would be desirable.
- Minimum of two years related experience preferred.
- Effective, business appropriate verbal and written communication.
- Working knowledge of Microsoft Excel, PowerPoint, and Word.
- Skillful at researching, collecting and effectively utilizing data; uses intuition and experience to resolve problems and devise solutions.
- Ability to become proficient in the use of all HireRight proprietary operating and reporting systems and available tools.
What do we offer
HireRight offers its employees a competitive salary, permanent contract and a comprehensive package of benefits. From day one you will receive a training plan to get you on board quickly. Additionally, we offer:
- Private Medical Care
- Edenred card
- Lunch Vouchers
- Paid Lunch Break (30 Minutes)
- Social Fund (Holiday Allowance, Glasses Voucher)
- Bonus Plans
- Group Life Insurance
- Career Path & Opportunities to Grow
- Professional Training
