What are the responsibilities and job description for the Sr Account Manager position at HireRight?
About HireRight
HireRight is the premier global background screening and workforce solutions provider. We bring clarity and confidence to vetting and hiring decisions through integrated, tailored solutions, driving a higher standard of accuracy in everything we do. Combining in-house talent, personalized services, and proprietary technology, we ensure the best candidate experience possible. PBSA accredited and based in Nashville, TN, we offer expertise from our regional centers across 200 countries and territories in The Americas, Europe, Asia, and the Middle East. Our commitment to get it right every time, everywhere, makes us the trusted partner of businesses and organizations worldwide.
Overview
The Account Manager is responsible for cultivating and maintaining strong relationships with a portfolio of clients. This role involves being the primary point of contact for clients, ensuring their satisfaction, and driving account growth. The ideal candidate will possess exceptional account management skills and a proven ability to build lasting relationships.
Responsibilities
- Develop and maintain strong relationships with assigned clients, including coordination across different time zones.
- Serves as the primary point of contact for client inquiries and requests.
- Possesses an in depth understanding of their clients’ markets and their industries
- Prepare quarterly and annual business reviews and multiple year account plans for each account based on short, mid, and long-range plans. Provides statistical usage reports for regular client meetings
- Negotiates pricing and implementation and prepares proposals for offering additional products and services (up-sells products and services)
- Drive incremental revenue growth through offering and selling product solutions, with new business units, divisions, and client vendors both direct and indirect.
- Provide timely and accurate information regarding candidate status, file updates, and company-specific details.
- Collaborate with internal teams to ensure seamless service delivery.
- Resolve client issues and concerns in a timely and professional manner.
- Maintain accurate and up-to-date client records and documentation.
- Stay informed about industry trends and best practices.
Qualifications
- 3 Years experience in account management or sales.
- Strong interpersonal and communication skills.
- Must be proficient in Word, Excel and PowerPoint
- Ability to build rapport and trust with clients.
- Excellent organizational and time management skills.
- Problem-solving and decision-making abilities.
- Attention to detail and accuracy.
What do we offer
In exchange for your expertise, HireRight offers an excellent employee benefit package which includes:
• Medical• Dental• Vision• Paid Life/AD&D Insurance• Voluntary Life Insurance• Short- & Long-Term Disability• Flexible Spending Accounts• 401K• Generous Vacation and Sick Program• 10 Paid Holidays• Education Assistance Program• Business Casual Attire• Generous Referral Program• Employee Discounts and Rewards• And much more!
*All resumes are held in confidence. Only candidates whose profiles closely match requirements will be contacted during this search.HireRight, LLC is an Equal Opportunity EmployerMinorities / Females / Veterans / DisabilitiesHireRight does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of HireRight and HireRight will not be obligated to pay a placement fee.
