What are the responsibilities and job description for the Tech Support Engineer position at HireRight?
About HireRight
HireRight is the premier global background screening and workforce solutions provider. We bring clarity and confidence to vetting and hiring decisions through integrated, tailored solutions, driving a higher standard of accuracy in everything we do. Combining in-house talent, personalized services, and proprietary technology, we ensure the best candidate experience possible. PBSA accredited and based in Nashville, TN, we offer expertise from our regional centers across 200 countries and territories in The Americas, Europe, Asia, and the Middle East. Our commitment to get it right every time, everywhere, makes us the trusted partner of businesses and organizations worldwide.
Overview
Technical Support Engineer
Responsibilities
Responsibilities• Enter new trouble tickets, escalate existing tickets, and keep users informed of status.• Ensure documentation of tickets as they are created are up to the standard of HireRight Technology Solutions Center.• Keep procedures and troubleshooting links and tools up to date.• Effectively troubleshoot and provide resolutions to complex cloud application related issues to provide whole problem statements and supporting collateral to other teams like Development, DevOps and IT Operations.• Identify network, system, and service issues separately from software code errors.• Ensure software problems are effectively managed and communicated to resolution.• Establish a close working relationship across multiple departments.• Ability to collaborate with end users & stakeholders.• Ability to collaborate in team environment as well as work independently.Technologies Supported for CloudGoogle Cloud Microservices, GKE, Appian, Confluent Kafka, MongoDB, Postgres, CloudSQL, Airflow, Python, DataBricks, BigQuery, Alation, AWS, Azure, Grafana, Splunk, Prometheus, Box, eFax, SendGrid, Twilio, Emissary, Node.js, ReactJSTechnologies Supported for On PremiseOracle, SQL Server, JBoss, ServiceMix, RabbitMQ, Centos, RedHat, Jackrabbit, Camel, SaltATS Integrations like WorkDay, Taleo, Oracle (Onboarding Cloud & FS), Kenexa, TenStreet
Qualifications
Education• Bachelor’s Degree in Computer Science or Business Degree in Management Information Systems• Advanced Technology CertificationsAbout you• 4 years working with or supporting Enterprise applications.• Ability to work different shifts.
What do we offer
In exchange for your expertise, HireRight offers an excellent employee benefit package which includes:
• Medical• Dental• Vision• Paid Life/AD&D Insurance• Voluntary Life Insurance• Short- & Long-Term Disability• Flexible Spending Accounts• 401K• Generous Vacation and Sick Program• 10 Paid Holidays• Education Assistance Program• Business Casual Attire• Generous Referral Program• Employee Discounts and Rewards• And much more!
*All resumes are held in confidence. Only candidates whose profiles closely match requirements will be contacted during this search.HireRight, LLC is an Equal Opportunity EmployerMinorities / Females / Veterans / DisabilitiesHireRight does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of HireRight and HireRight will not be obligated to pay a placement fee
