What are the responsibilities and job description for the Help Desk Technician position at HireRising?
Summary:
Our client is seeking a skilled Help Desk Technician to provide technical support and troubleshooting assistance across various environments. The role will involve supporting workstations, maintaining user accounts, configuring Active Directory, and applying Group Policy. The successful candidate will manage service requests through a ticketing system, resolve basic networking issues, and collaborate with IT teams to maintain operational efficiency.
Responsibilities:
- User Support: Provide technical assistance for hardware and software issues related to desktops, laptops, and mobile devices.
- Account Management: Administer user accounts and permissions in Active Directory, including configuring and troubleshooting Group Policy settings.
- Workstation Maintenance: Perform workstation setup, software installations, updates, and routine maintenance.
- Networking Troubleshooting: Assist with basic networking issues, including connectivity problems, IP configuration, and VPN support.
- Ticket Management: Monitor and resolve service requests and incidents through a ticketing system while maintaining accurate documentation.
- Collaboration: Work with IT teams to escalate more complex issues and implement long-term solutions.
- Customer Service: Provide exceptional customer support with clear communication and follow-up on service tickets to ensure timely resolution.
Qualifications:
- Experience: 2 years of experience in a help desk or technical support role.
- Active Directory & Group Policy: Hands-on experience managing user accounts, security groups, and applying Group Policy in an enterprise environment.
- Networking Skills: Basic understanding of network protocols, IP addressing, and troubleshooting common connectivity issues.
- Technical Proficiency: Familiarity with Windows OS, workstation support, and experience with ticketing systems like ServiceNow or Jira.
- Problem-Solving: Strong analytical and troubleshooting skills to identify and resolve issues quickly.
- Education: Post-secondary education in Information Technology or a related field is preferred.
- Communication: Excellent verbal and written communication skills to interact with end users and technical teams.
Bonus Qualifications:
- Certifications: CompTIA A , Network , or other relevant certifications.
- Experience with Remote Tools: Familiarity with remote support tools such as TeamViewer or LogMeIn.
- Advanced Troubleshooting: Experience diagnosing more complex networking or server-related issues.
HireRising is committed to creating a diverse and inclusive workplace where all employees are valued and empowered to contribute to our success. We are an equal opportunity employer and make hiring decisions based on qualifications, merit, and business needs, without regard to race, color, religion, sex, national origin, age, disability, genetic information, veteran status, sexual orientation, gender identity, or any other protected characteristic under applicable laws.
