Repair Services Associate II #: 25-08587

Job Title: Repair Services Associate II

Job Location: Bentonville, AR

Job Duration: 10 Months

Shift timings: 1st shift: 6:00 AM -2:30 PM (30 min unpaid lunch (2) 15 min breaks)

Job Summary

Preforms cleaning and guided testing of handheld mobile computers. Key duties include ensuring devices are free from dust and debris and conducts systematic tests to verify functionality and performance. Follows protocols to diagnose issues, update software, and ensure all devices meet quality standards. Strong attention to detail, and the ability to follow instructions are essential for success in this role.

Essential Duties And Responsibilities

• Services customer product, including evaluating and validating customer complaint information, repair history, troubleshooting, and contract entitlement.
• Develops familiarity with a larger subset of products and processes, repair tasks that require specific skills learns and basic product design principles; follows general work instructions for assignments according to productivity and quality standards.
• Complies with all required safety practices, and regulations; participates in safety meetings,
  
  

committees, and/or audits.

• May perform activities to calibrate tools and maintain equipment.
  
  

Note: The statements herein are intended to describe the general nature and level of work being performed by employees and are not to be construed as an exhaustive list of responsibilities, duties, abilities, and skills required of personnel so classified.

Job Requirements

• Minimum Education:
• High School Diploma or GED preferred but not required
• Minimum Work Experience (years):
• 1+ years
• Key Skills and Competencies:
• Able to work in a team environment
• good communication and interpersonal skills
• Able to follow and understand work instructions
• Common hand tools
• Licenses/Certifications, special qualifications:
• None
• Equivalencies:
• None
  
  

Position Specific Information

• Travel Requirements (as a % of time): None
• Able to telework? Yes/no – if yes, % of time and expectations while teleworking: No
• Personal Protective Equipment (PPE) Required (safety glasses, steel-toed boots, gloves, etc.): Yes
  
  

U.S. Only – Frequency Definitions for Physical Activities, Environmental Conditions and Physical Demands:

Never – 0%

Occasionally - 0-20 times per shift or up to 33% of the time

Frequently - 20-100 times per shift or 33-66% of the time

Constantly - Over 100 times per shift or 66-100% of the time

Physical Activities (U.S. Only)

Select the frequency for each item on the below list (never, occasionally, frequently, constantly).

• Ascending or descending ladders, stairs, scaffolding, ramps, poles and the like. (Never)
• Working from heights such as roofs, ladders, or powered lifts. (Never)
• Moving self in different positions to accomplish tasks in various environments including awkward or tight and confined spaces. (Never)
• Remaining in a stationary position, often standing or sitting for prolonged periods. (Constantly)
• Stooping, kneeling, bending, crouching, reaching, pushing/pulling. (Frequently)
• Moving about to accomplish tasks or moving from one worksite to another. (Constantly)
• Adjusting or moving objects up to 50 pounds in all directions. (Occasionally)
• Communicating with others to exchange information. (Frequently)
• Repeating motions that may include the wrists, hands and/or fingers. (Constantly)
• Operating machinery and/or power tools. (Constantly)
• Operating motor vehicles, industrial vehicles, or heavy equipment. (Never)
• Assessing the accuracy, neatness and thoroughness of the work assigned. (Constantly)
  
  

Environmental Conditions (U.S. Only)

Select the frequency for each item on the below list (never, occasionally, frequently, constantly).

• Exposure to extreme temperatures (high or low). (Never)
• Outdoor elements such as precipitation and wind. (Never)
• Noisy environments. (Occasionally)
• Other hazardous conditions such as vibration, uneven ground surfaces, or dust & fumes. (Never)
• Small and/or enclosed spaces. (Never)
• No adverse environmental conditions expected. (Never)
  
  

Physical Demands (U.S. only): (Medium work that includes moving objects up to 50 pounds.) Must be able to see color. (Yes)