Billing Specialist (Accounts Receivable)

Title: Accounts Receivable and Billing (ARB) Specialist Duration: 3-6 months Location: San Antonio, TX

Job Description
Provides assistance to client s customers with information regarding customer accounts. Processes orders to satisfy customer requests, researches billing related issues, assesses charges for service connections and works emergency Call Duty. Serves as a resource in the investigation and resolution of issues related to customer billing and collection of accounts receivable, including research and analysis of gas, electric and non- commodity accounts, products, services and collection activities.

Responsibilities:

• Keeps records of customer interactions and transactions, recording details of inquiries, complaints and comments as well as actions taken.
• Checks to ensure that appropriate steps were made to resolve customers' concerns.
• Arranges for billing.
• Refers unresolved customer grievances to designated departments for further investigation.
• Contacts customers to respond to inquiries or to notify them of any past due or uncollected items.
• Resolves customers' service or billing complaints by performing activities such as refunding money and adjusting bills.
• Analyzes information and evaluates results to choose the best solution to solve problems.
• Reviews account for historical transactions.
• Obtains and examines all relevant information to assess validity of complaints and to determine possible causes, such as extreme weather conditions that could increase utility bills.
• Performs other duties as assigned.

Minimum Qualifications:

• High School diploma or GED
• Proficient knowledge of the online billing system using SAP
• Proficient communication with both internal and external customers through telephone and/or walk in office
• Assist customers and complete work assignments with minimal oversight or supervision.

Preferred Qualifications:
Bilingual
Proficiency in MS word, Excel, PowerPoint and Outlook.

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