HSM Content and Storytelling Manager

Job Description:

Our client is the largest global hospitality-focused organization that supports our brands, owners, and operators. With $13B of spend influence and over 3,500 suppliers, this function has transformed how supply chain and procurement adds value to the hospitality industry. HSM is a strong partner to all our brands, helping influence and drive programs with unique and distinctive products and services. Our clients proud of its diverse and skilled Team Members worldwide that also give back to the community by supporting sustainability, supplier diversity, and responsible sourcing goals.

What will I be doing?

The HSM Content and Storytelling Manager will be responsible for managing content and storytelling for HSM. The Manager will support HSM Brand Strategy and Leadership teams to craft and drive messaging that clearly and consistently communicates HSM’s vision, value proposition, and key initiatives.

More specifically, you will:

• Own and deliver a communications calendar and lead the development and timing of several customer and supplier communications, including newsletters, emails, memos, etc.
• Uncover opportunities and needs to build content that tells our story, drives brand awareness and engages with key target audiences
• Deliver a weekly communications packet to senior leadership for review, ensuring projects are staying on track with timelines
• Take complicated programs and information, and distill it down to clear and concise messaging that differentiates us from our competitors
• Understand and own the brand voice in external communications, through our website and in trade media
• Oversee third-party agencies in development and delivery of projects, multitasking and prioritizing projects to ensure timely delivery
• Work cross-functionally with various internal teams in developing content, crafting a clear message, building a distribution list, and executing projects and initiatives on time and on budget
• Collaborate with client Communication teams to identify and pursue Public Relations initiatives and trade media opportunities
• Ensure all HSM communications adhere to corporate brand guidelines

What are we looking for?

We believe the success in this role will demonstrate itself through the following attributes and skills:

• Advanced written and verbal communication skills with strong executive presence to engage with top customers and Senior Leadership
• Ability to work well under deadline pressure in a fast-paced environment
• Experienced in project management with the ability to align stakeholders and complete projects within give timelines
• Self-starter that has a positive energy and is willing to take ownership of responsibilities
• Meticulously detail-oriented with superior organizational skills
• Creative problem-solving skills to effectively find solutions for problems and adjust plans on the fly while maintaining a high level of professionalism and integrity

To fulfill this role successfully, you should demonstrate the following minimum qualifications:

• 5 years’ experience in communications
• Proficiency in MS Office Suite, especially PowerPoint
• Demonstrated ability to work autonomously

It would be helpful in this position for you to demonstrate the following capabilities and distinctions:

• Bachelor’s degree in relevant area
• 2 years’ experience in project management
• Global experience working in the hospitality or travel industry
• Experience managing vendors and external agencies