What are the responsibilities and job description for the Information Technology Support Specialist position at HireTalent - Staffing & Recruiting Firm?
Job description :
- Provide IS technical support at the plant level, acting as client support and first responder to issues relating to plant IS and process control systems.
- Represent the needs of the plant and act as liaison between the plant and Corporate IS functions.
- Support Corporate IS projects involving computers and networking systems at the plant level.
- Provide IS support services to user departments in identifying, evaluating, implementing and maintaining computer-based solutions to business problems.
- The Assoc Systems Support Specialist may delegate to others to support multiple shift operations but shall retain overall responsibility.
Ongoing responsibilities include : hardware and software support for Windows PC’s, printers, network equipment, time clocks, bar code systems, IP phone system, paging system, and any other IS related work as required by manager.
Responsibilities : End User Support
Desktop / Laptop System Installation and Maintenance
Support Corporate IS Projects and Upgrades
IS Systems Management and Maintenance
Support Process Control Network and Systems
Plant Applications
Disaster Recovery
Minimum knowledge, skills and abilities required to successfully perform major duties / responsibilities :
Must demonstrate the Hershey Values.
Proficiency of the English language
Works safely and follows all established plant policies and procedures
Possess good time management
Possess good math skills
Follows directions and pays attention to details
Ability to work independently and in group environment
Possess good communication skills both written and verbal
Demonstrated ability to handle multiple priorities
Proficient knowledge of personal computers and printers
Proficient knowledge of Windows Server and Windows 10 operating systems
Proficiency in management of VMWare virtual environments.
Knowledge of network communications and hardware (Cisco)
Some knowledge of programming languages, databases.
May be required to flex work hours based on need
Understanding of when to address issues and when to hand support off to next level for resolution.
This description covers the most significant duties performed but does not exclude the performance of other minor related work assignments, the inclusion of which would be in conformity with the factor degrees assigned to the job.
This job has responsibilities that encompass food safety and food quality. Must follow food safety and quality control standards, safety regulations, and standard operational methods and procedures.
Minimum Education and Experience Requirements :
Education :
Experience :
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender, identity, national origin, disability, or protected veteran status.
