Project Manager - Change Management I #: 25-09753

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In this role, the Lead, Change and Enablement will support the execution of enterprise-wide programs of varying complexity, collaborating with cross-functional teams throughout Client. You will play a key role in delivering a smooth, positive experience for Sellers and Operators by leading one or more change and enablement workstreams based on the project's complexity. We're looking for a proactive, independent thinker who thrives in collaborative team environments, and possesses expertise in evaluating stakeholder needs, designing and recommending learning solutions, and supporting the execution of best-in-class enablement programs. Additionally, you’ll have the opportunity to take charge of intakes, assessments, and projects, which include defining learning objectives, creating scope, developing plans, managing resources, and guiding the execution process.

Duties/Responsibilities

• Support the L2C domain for the Global Seller Experience, Tooling, and Operators workstream by assisting in the execution of enablement strategies and objectives for the Global Seller organization in close collaboration with Q2C.
• Work alongside enablement partners across Revenue Operations, BT, Global Enablement, Change Management, and other business stakeholders to ensure smooth delivery and adoption of program initiatives.
• Contribute to the creation of enablement management strategies and plans to support successful transitions, including stakeholder engagement, communications, and role-based training activities.
• Help draft and deploy targeted messaging and training materials to build awareness, knowledge, and skills with key stakeholders.
• Support the end-to-end change management process, applying project management skills to track progress and identify potential risks/issues for escalation.
• Work closely with the Change Management team to assist in identifying and addressing any issues during the product lifecycle.
• Collaborate with project teams and senior executives to provide regular updates and ensure alignment on initiatives.
• Assist in the creation of executive presentations, enablement materials, and status reports for internal and external stakeholders.
• Partner with Sales Enablement and Sales Onboarding teams to support training programs that enhance understanding of deal lifecycles (including Train the Trainer, JIT, and true-up training).
• Collect and analyze Sales feedback through cases, surveys, and regular training needs assessments to continuously improve enablement offerings.
• Support the development and implementation of strategies that provide employees with the resources and knowledge they need through various learning formats (e.g., podcasts, how-to videos).
• Assist in identifying gaps in the Seller experience and contribute ideas to build effective enablement programs.
• Maintain strong relationships with all impacted operational roles, including TOPS, Data Quality, SOPs, C&C, and others, to ensure alignment and effectiveness of the enablement initiatives.
  
  

Qualifications

• Degree or equivalent relevant experience required. Experience will be evaluated based on the Values & Behaviors for the role (e.g. extracurricular leadership roles, military experience, volunteer roles, work experience, etc.)
• 5+ years of experience developing and supporting the implementation of training or change management strategies (For Senior Analyst, this could be 5+ years; Analyst level would be 3+).
• Familiarity with instructional design, adult learning principles, course development processes, and mobile learning best practices.
• Experience supporting or assisting in enterprise-wide initiatives related to training or organizational change, with a focus on learning and enablement.
• Ability to clearly diagnose and articulate a business problem and provide effective change readiness recommendations.
• Change Management certification or equivalent experience (i.e., Prosci certified)
• Ability to multi-task across work-streams as needed and prioritize tasks based on defined program goals and milestones.
• Ability to collaborate and influence cross-functional teams in a large, matrixed organization.
• Analytical skills to drive insights from data and measure the impact of change and engagement programs at scale.