Demo

Account Management I4

HireTalent
New York, NY Full Time
POSTED ON 1/29/2025
AVAILABLE BEFORE 4/18/2025

Job Title : Platform Innovation Account Manager

Duration : 7 months on W2

Location : Remote (NY, NJ, CT)

About the team :

  • Platform team drives the adoption and activation of products that help restaurants grow their business through their own channels, including Drive, Storefront, BBOT, Voice Ordering, and more.

We are building a new confidential product and need a stellar Account Manager to guide restaurants through successful onboarding (post-activation), collect product feedback, and serve as a strategic partner in helping them fully utilize our products to grow their business.

About the Role :

  • Reports to the GTM Lead overseeing the Account Management & Sales function. Full-time (40 hours per week).
  • Requires domestic travel once per month to the Northeast region.
  • You re excited about this opportunity because you will Manage restaurant partners (SMBs) in your region, understand their business needs, conduct regular check-ins, collect product feedback, and provide strategic guidance to help them grow.
  • Communicate restaurant progress, status updates, and feedback to cross-functional teams, including Strategy, Operations, and Product.
  • Minimize churn by identifying opportunities for expansion and helping partners leverage
  • products.
  • Collaborate with Product, Operations, and Sales teams to ensure restaurants have the best possible experience using our platform.
  • We re excited about you because you :

  • Have 2-3 years of professional experience with a proven track record of success and increasing responsibility.
  • Hold a Bachelor s degree or have equivalent work experience.
  • Are a flawless executor who isn t afraid to roll up your sleeves and get to the lowest level of detail to solve problems
  • Empathize with customer needs and adapt to meet their unique goals resulting in an increase in customer satisfaction, retention, and product adoption
  • Have project management and / or account management experience
  • Possess excellent written and verbal communication skill
  • Can translate feedback from a restaurant to a product team and vice versa
  • Are comfortable working with technical products and hardware
  • Must have experience with Salesforce, Slack, and Google Workspace
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