What are the responsibilities and job description for the Customer Service Associate Representative position at HireTalent?
100% remote
Need a hard-wired internet set up with at least 5 mbps of upload speed and 10 mbps download speed
Must be able to work any shift between 8am-8pm EST Monday-Friday
attendance policy attached
Representative will work directly with the members. They are responsible for building rapport and educating members on their available options, including but not limited to, facility or screening options, preventative screening services available to them, or other alternative treatment options. The intent is to assist the member in selecting the option that best pertaining to them. Daily duties include :
conducting research on each case, reaching out to the physician's office, making out bound calls to our members, and fielding incoming calls from members
track and communicate system errors in an expediential and thorough manner
Self-report metrics successfully and regularly
Take requests for care management from patients, physician offices or imaging centers
Research issues regarding the certification process and forward to the appropriate parties.
Delivers basic technical, administrative, or operative Customer Service tasks.
Performs simple data entry, sorts requests, and maintains files.
Understands simple instructions and procedures.
Performs Customer Service duties under direct instruction and close supervision.
Work is allocated on a day-to-day or task-by-task basis with clear instructions.
Entry point into professional roles.
Delivers basic technical, administrative, or operative Customer Service tasks. Performs simple data entry, sorts requests, and maintains files. Understands simple instructions and procedures. Performs Customer Service duties under direct instruction and close supervision. Work is allocated on a day-to-day or task-by-task basis with clear instructions. Entry point into professional roles.
For our Consumer Engagement Preventive care program, these representatives duties include reaching out to members for various health plans to inform them of their eligible cancer screenings / wellness visits, while also scheduling their appointments. The function of this program is to speak with our members to inform them of their yearly mammogram, yearly cervical cancer screening, Colonoscopy and / or annual wellness visit. The representative will schedule their appointments and confirm the procedure was performed. Agents will be making outbound calls through an automated dialer, manual outbound calls as well as receiving inbound calls from the member.
Representative will work directly with the members. They are responsible for building rapport and educating members on their available options, including but not limited to, facility or screening options, preventative screening services available to them, or other alternative treatment options. The intent is to assist the member in selecting the option that best pertaining to them. Daily duties include :
conducting research on each case, reaching out to the physician's office, making out bound calls to our members, and fielding incoming calls from members
track and communicate system errors in an expediential and thorough manner
Self-report metrics successfully and regularly
Take requests for care management from patients, physician offices or imaging centers
Research issues regarding the certification process and forward to the appropriate parties.
Delivers basic technical, administrative, or operative Customer Service tasks.
Performs simple data entry, sorts requests, and maintains files.
Understands simple instructions and procedures.
Performs Customer Service duties under direct instruction and close supervision.
Work is allocated on a day-to-day or task-by-task basis with clear instructions.
Entry point into professional roles.
Delivers basic technical, administrative, or operative Customer Service tasks. Performs simple data entry, sorts requests, and maintains files. Understands simple instructions and procedures. Performs Customer Service duties under direct instruction and close supervision. Work is allocated on a day-to-day or task-by-task basis with clear instructions. Entry point into professional roles.
For our Consumer Engagement Preventive care program, these representatives duties include reaching out to members for various health plans to inform them of their eligible cancer screenings / wellness visits, while also scheduling their appointments. The function of this program is to speak with our members to inform them of their yearly mammogram, yearly cervical cancer screening, Colonoscopy and / or annual wellness visit. The representative will schedule their appointments and confirm the procedure was performed. Agents will be making outbound calls through an automated dialer, manual outbound calls as well as receiving inbound calls from the member.
