What are the responsibilities and job description for the North America Triage Engineer position at HireTalent?
Job Description :
Perform detailed Post Incident / Root Cause Analysis
Document issues, troubleshooting steps, and resolutions clearly and thoroughly.
Closely partner with the development teams to maintain a rapport for rapid and iterative feedback loop
Monitor and analyze web application performance, identifying and resolving issues promptly
Analyse, triage, and assign Build & Integration bug reports to engineering teams
Partner with our core teams to monitor internal diagnostic tools and recognise out of the ordinary patterns and raise the appropriate
escalation globally utilising the follow the sun support model
Third party vendor monitoring, management and escalation
Continuously optimise and implement triage processes, collaborate with data, automation, infrastructure and business teams
Partner with the engineering and operational teams on code release, business tooling and support including cross regional triage teams
Participate in on-call rotation to provide / support for critical applications
Show initiative and be a valued team
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender, identity, national origin, disability, or protected veteran status.
