What are the responsibilities and job description for the Senior Product Manager position at HireTalent?
Job Description :
The role of Brand Experience Team Senior Product Manager is the key owner of the onsite customer experience, dedicated to a specific brand in the Client Companies Portfolio. They are a Digital Product leader that makes every decision with the customer at the center : continuously optimizing the user experience, in collaboration with the Global Brand, User Research, Product UX & Design, Brand Creative, Data Science, Tech Leads, Content Strategists, and additional business stakeholders.
The PM will work on a specific client brand (to be assigned) globally and partner with the individual brand team.
Candidate should have experience in :
Establishing and measuring success against OKRs in eCommerce.
Leading teams to develop and execute roadmaps, ensuring alignment between brand strategies and digital product objectives while emphasizing clear communication and proactive updates.
Leveraging product and data analysis and user insight with tools such as Google Analytics, heatmaps, user testing, and surveys to proactively identify gaps, analyze user behavior, and guide prioritization in backlog planning.
Managing cross-team multi-year roadmaps for customer-facing digital products.
Applying agile and iterative methods to test and refine customer-facing solutions, focusing on measurable outcomes and stakeholder feedback.
Demonstrated ability to figure out solutions to hard problems with many constraints, using sound judgement to assess risks, and to Client out an argument in a well-structured, data-informed, written narrative.
Proven ability to engage with engineers, designers, and company leaders in a constructive and collaborative relationship.
Ability to cater communication effectively to different, diverse audiences.
Key Responsibilities :
Own multiple product areas, including eCommerce site and 3rd party integrations with Website
Partner with brand stakeholders, understanding brand strategy to align product backlogs with strategic goals and proactively manage updates.
Use data to drive decision making and prioritization, focusing on the right things, not all the things.
Proactively audit website experiences and data, and conduct regular competitor research, to prioritize backlog and refine future strategies.
In collaboration with UX, dive deep into customer feedback and insights through multiple internal & external tools to refine backlog prioritization.
Champion experimentation through MVP education, on-site testing, and user feedback analysis, documenting outcomes to refine future strategies.
Own measuring KPIs of feature launches and communicating results to stakeholders.
Develop brand-specific roadmaps collaboratively, incorporating global and regional feedback while keeping cross-functional teams informed and aligned.
Partner with the Release Train Engineer to enhance team operations through Inspect & Adapt processes and contribute to a culture of continuous improvement.
Learn Our Company suite of digital products & current future capabilities to support solutions in the fastest way.
Share learnings from Brand to other Branded Experience Teams.
Required Skills :
4 years' experience managing digital or ecommerce product
Build and maintain strong relationships with stakeholders, resolving conflicts and ensuring clarity in communication across diverse teams.
Ability to proactively problem-solve : Act quickly and effectively to address competing priorities, pivoting as necessary while maintaining alignment with strategic goals.
Ability to develop team members by inspiring, encouraging and providing constructive feedback.
Strong leadership skills, especially in leading without authority.
Ability to work directly with both non-technical business stakeholders and technical teams and translate between them.
Experience in analytics and consumer behavior tracking.
Experience successfully managing a diverse group of stakeholders with competing priorities.
Background :
We empower our brand experience product teams to solve hard problems - customer problems and business problems - in ways that our customers love, yet work for our business. Our product teams are cross-functional, generally comprised of a product manager, UX, data scientist, a delivery manager, and several engineers QA.
We staff our product teams with the skills necessary to come up with effective solutions that are valuable (our customers choose to buy or use), viable (the solution works within the many constraints of the business), usable (the user can figure out how to use) and feasible (our engineers have the skills and technology to implement).
While the product designer is accountable for ensuring the solution is usable, and the engineers are accountable for ensuring the solution is feasible, the product manager is accountable for ensuring the solution is both valuable and viable.
This means that the product manager must contribute to their product team a solid knowledge of the various constraints of the business - constraints from marketing, customer service, creative, legal, and privacy are typical examples. The product manager must also contribute to the product team a deep knowledge of our users and customers, and the data about how our customers engage with our products. Finally, the product manager is expected to track industry trends and the competitive landscape as they pertain to her product.
While each member of the product team may be accountable for a specific risk, we look for product managers that understand that consistent innovation is the result of each member of the product team contributing their passion and their ideas. The product manager must collaborate closely with all team members to Client effective solutions, and then work together to deliver those solutions to the business.
While we empower our product teams to figure out the best solutions to the problems that need to be solved, we also hold those teams accountable to the results. Releasing is necessary, but not sufficient. We look for product managers that are not afraid of signing up for results, even when this means they have to work through others to achieve the necessary results.
This job, as with the other roles on the product team, is an individual contributor role. You will need to be able to influence your teammates, as well as colleagues, stakeholders, and key executives, through your use of data and logic.
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