What are the responsibilities and job description for the Head of Service Excellence (Data Governance) position at Hireteq Solutions Inc.?
Role: Head of Service Excellence (Data Governance)
Location: Boston, MA, NJ, Tampa, FL, Dallas, TX, Mclean ,VA
This is a Full-time/Permanent Position with our Client (Visa sponsorship is not available for this role)
Position Summary:
The Head of IAM Service Excellence is a leadership role responsible for overseeing the strategic direction, implementation, and continuous improvement of IAM services within the organization. This position ensures that IAM services are delivered with high quality, align with business objectives, and provide a seamless user experience while maintaining robust security controls
Qualification:
- Minimum of 10 years of experience in information security or related fields, with a strong focus on Identity and Access Management (IAM) solutions and services.
- Demonstrated expertise in designing, developing, and implementing IAM frameworks that enhance security posture while optimizing user experience.
- Proven track record of driving continuous improvement in IAM services by leveraging metrics, user feedback, and industry best practices.
- In-depth knowledge of IAM policies, procedures, and documentation standards, with a commitment to maintaining compliance and consistency across the organization.
- Exceptional communication skills, with the ability to promote IAM awareness and best practices effectively throughout the enterprise.
- Ability to manage a diverse IAM service portfolio, ensuring it supports both current and evolving business needs.
- Leadership qualities that foster a culture of innovation and excellence within the IAM team, including mentoring, coaching, and goal-setting capabilities.
- Demonstrated ability to work collaboratively with business units, IT teams, and multi-disciplinary groups, including product managers, engineers, operations, risk, and compliance professionals.
