What are the responsibilities and job description for the ServiceNow Architect/Developer position at Hireteq Solutions Inc.?
Job Title : ServiceNow ITOM Architect
Location : Mclean, VA / / Dallas, TX / Tampa,FL
Duration : Direct Hire
Job Description :
Client offers a flexible / hybrid model of 3 days onsite and 2 days remote (onsite Tuesdays, Wednesdays and a third day unique to each team or employee).
Primary Responsibilities
- Lead the strategy and design of ServiceNow ITOM initially focusing on discovery data integration into the CMDB
- Collaborate with Product Management and the rest of the ServiceNow leadership team to drive implementation of new ITOM capabilities as part of the overall ServiceNow roadmap
- Lead efforts related to consuming additional data sources into the CMDB
- Work collaboratively across business and technology services to evolve and mature CMDB
- Key SME on various company-wide and IT initiatives which have a CMDB impact
- Communicate changes to discovery that will impact the SACM data or processes
- Stay current on ServiceNow products and applicable ServiceNow discovery and integration technologies related to the CMDB, CSDM, Configuration Management, and SACM
- Support, enhance, and maintain existing out of box and custom patterns to discover on premise and cloud infrastructure
- Develop and implement new discovery patterns
- Drive discovery remediations and / or troubleshooting efforts either on request or proactively
- Provide visibility to performance and issues related to discovery
- Provide direction and support to junior team members
- Mitigate risk by following established procedures and monitoring controls, spotting key errors and demonstrating strong ethical behavior
Must have :
