What are the responsibilities and job description for the ServiceNow ITOM Architect position at Hireteq Solutions Inc.?
This is a Full-time/Permanent Position with our Client (Visa sponsorship is not available for this role)
Looking for ServiceNow ITOM Architect for fulltime position in VA.
Key RESPONSIBILITIES:
- Lead the strategy and design of ServiceNow ITOM initially focusing on discovery data integration into the CMDB
- Collaborate with Product Management and the rest of the ServiceNow leadership team to drive implementation of new ITOM capabilities as part of the overall ServiceNow roadmap
- Lead efforts related to consuming additional data sources into the CMDB
- Work collaboratively across business and technology services to evolve and mature CMDB
- Key SME on various company-wide and IT initiatives which have a CMDB impact
- Communicate changes to discovery that will impact the SACM data or processes
- Stay current on ServiceNow products and applicable ServiceNow discovery and integration technologies related to the CMDB, CSDM, Configuration Management, and SACM
- Support, enhance, and maintain existing out of box and custom patterns to discover on premise and cloud infrastructure
- Develop and implement new discovery patterns
- Drive discovery remediations and/or troubleshooting efforts either on request or proactively
- Provide visibility to performance and issues related to discovery
- Provide direction and support to junior team members
- Mitigate risk by following established procedures and monitoring controls, spotting key errors and demonstrating strong ethical behavior
QUALIFICATIONS:
- Minimum of 8 years' experience architecting and implementing ServiceNow ITOM capabilities at multiple organizations
- Proven track record of maintaining and enhancing existing ServiceNow discovery
- Experience with initial deployment(s) of ServiceNow discovery
- Experience with discovery in a hybrid environment
- SME-level understanding of ServiceNow CMDB hierarchy
- Familiarity with Common Service Data Model (CSDM)
- Familiarity with Service Mapping is a plus
- Knowledge of the Agile methodology
- Knowledge of scripting languages including PowerShell or Bash
- Ability to work across teams to create partnerships that achieve organization goals, and passionate about building an innovative culture
- ITIL certified (Foundation v3 or v4)
- ServiceNow Discovery certification
- Experience in a regulated industry is a plus
- Preferred certifications:
- Service Mapping
- AWS certification
Salary : $160,000 - $170,000
