Customer Success Manager| Fully Remote US

Company Description

HireVue is where hiring happens – transforming the way organizations discover, engage, and hire the best talent. Connecting companies and candidates anytime, anywhere, HireVue’s end-to-end hiring platform features video interviewing, assessments and conversational AI. The industry leader in science backed, modern hiring solutions powered by ethical AI, HireVue has hosted more than 70 million video interviews and 200 million chat-based candidate engagements for over 1200 pioneering customers around the globe.

Job Description

Are you ready to lead the charge in driving customer success, creating tangible ROI, and championing growth and innovation? As a Customer Success Manager, you’ll be at the heart of strategic decision-making, empowering our customers to thrive while propelling HireVue’s success to new heights.

This isn’t just any role—it’s a dynamic, entrepreneurial adventure where you’ll juggle management, technical expertise, business strategy, marketing insights, and forward-thinking planning. You’ll be the ultimate advocate for our customers, inspiring adoption, growth, and expansion through proactive leadership and innovative solutions.

Your impact will be monumental: shaping strategic goals, building strong partnerships, and driving results that matter—all while channeling your inner superhero to deliver exceptional outcomes for our customers.

If you’re a tenacious, decision-making powerhouse with a passion for creating value and fostering growth, this is your moment to shine. Join us and make a difference in a role where every day is a new opportunity to excel! 🚀

In this role, you will have responsibility for:

Account Management & Strategic Direction 

• Partner with a portfolio of key accounts to develop a strategy for successful adoption, long term value and business impact 

• Facilitate ongoing executive meetings to define and proactively drive progress towards desired business metrics and outcomes 

• Lead initiatives with customers to drive positive Net Promoter and candidate experience scores 

• Build broad relationships with key account contacts as well as internal partners on the sales, product and engineering teams 

• Partner with the HireVue Strategic Sales team to identify growth and expansion opportunities within your account portfolio. 

Subject Matter Expert/Advocate 

• Partner with customers on HireVue product offerings, best practices & processes and lead customers to effectively integrate digital interviewing into those processes 

• Advocate for customers internally by building and maintaining strong partnerships with the sales, product management and marketing teams

Qualifications

• 3 years related experience

• Experience with enterprise or strategic level customers preferred

• Experience managing client relationships in software as a service or technology environments 

• Experience consulting with Fortune 500 companies 

• Experience with sales, consulting, training or leading new initiatives in a corporate environment 

• Experience in project/change management and organizational development 

• Passion for outstanding customer service and account management with an execution focus 

• Robust organizational and prioritization skills 

• Strong working knowledge of the human resources / talent acquisition function is beneficial

• Strong written and verbal communication skills

• Ability to quickly negotiate and reach consensus across diverse groups/teams is a must 

• Collaborative, forward thinking individual who thrives in a team environment 

• Possess strong, pragmatic approach for achieving rapid results in a fast-paced, high-risk market space

• Energetic self-starter with ability to work independently in a competitive and fast-paced environment

• Strong work ethic is critical with a desire to innovate and grow

• Working knowledge of Google Workspace, Microsoft Office and Salesforce 

Additional Information

All team members at HireVue are expected to embody our core values, which are the H.E.A.R.T. of HireVue. They are: Hero for our Customers, Enjoy the Journey, Always do the Right Thing, Reach Forwards, and Take Action and Go. 

This position is a work-from-home role. The individual in this role must be able to work from home in an environment free from distractions, where they can attend virtual video meetings. Some travel may be expected to support customer meetings, attend trade shows, etc. 

HireVue takes security seriously and has measures in place to protect work-related data in a remote setting. Our organization has implemented a BYOD (Bring Your Own Device) policy, HireVue uses Google User Enrollment, which ensures personal apps and data are kept separate from work apps and data should you choose to use your personal device for work purposes. HireVue can manage only the work-related aspects of the device, ensuring privacy for personal data.