Implementation Consultant | Fully Remote US

Company Description

HireVue is where hiring happens – transforming the way organizations discover, engage, and hire the best talent. Connecting companies and candidates anytime, anywhere, HireVue’s end-to-end hiring platform features video interviewing, assessments and conversational AI. The industry leader in science backed, modern hiring solutions powered by ethical AI, HireVue has hosted more than 70 million video interviews and 200 million chat-based candidate engagements for over 1200 pioneering customers around the globe.

Job Description

The Implementation Consultant focuses on leading and supporting the implementation of HireVue's product suite for customers, with an emphasis on process optimization and consulting. The primary responsibilities include collaborating with customers to map current and future recruitment processes, configuring the HireVue platform according to best practices, and ensuring successful project execution within scope and budget. The Implementation Consultant also facilitates workshops, supports end-to-end testing, and guides customers on training and change management to enhance user adoption. Additionally, the role involves assisting senior project managers in planning and executing smaller projects, coordinating tasks, tracking progress, and identifying risks. Strong project management skills and familiarity with HireVue's delivery methodology are essential for success in this position.

Essential Duties and Responsibilities

Product Implementation & Consulting

• Collaborate and consult with customers to help them optimize their hiring processes through mapping of current state and future state recruitment processes.

• Lead customers through overall product set-up and enablement during project implementations leveraging best practices, coordinating and including internal resources as needed Ensure effective project execution on time and within budgeted hours.

• Facilitate workshops focused on process optimization and configuration of HireVue product suite.

• Work as part of a team on customer projects, owning/delivering defined workstreams.

• Configure the HireVue platform based on customer requirements, using best practices.

• Support process maps with integration points across HireVue products, balancing customer needs with product capability.

• Support end-to-end testing strategies based on configurations and desired workflows.

• Direct and guide customers to recommend product training for customers and new platform users and may also deliver training.

• Support project team recommending communication and change management plans to reinforce user adoption.

• Help keep documentation up to date. 

Project Management

• Assist senior project managers in planning, executing, and closing small projects (<$100k) using HireVue delivery methodology.

• Coordinate project activities and ensure tasks are completed on time.

• Track project progress and report updates to project team and management.

• Communicate with team members to ensure everyone understands their roles and responsibilities.

• Document project meetings and decisions.

• Identify and communicate project risks. Readily identify, analyze, and escalate in a timely manner.

Qualifications

• 1-year related SaaS implementation experience in Professional Services, Solution Delivery or Talent Acquisition field preferred

• Technical aptitude - must be comfortable using new software and quick to learn new systems. Must be able to discuss technical concepts (e.g. SSO, integrations) at a high level 

• Standard T2O Badge

• Strong written and verbal communication skills, ability to articulate complex concepts to customers.

• Experience supporting change management initiatives.

• Must possess a collaborative working style and thrive in a team environment

• Working knowledge of HR & Recruiting best practices preferred

• Energetic self-starter with ability to work independently in a competitive and fast paced environment

• Ability to leverage the HireVue internal network across departments

Additional Information

All team members at HireVue are expected to embody our core values, which are the H.E.A.R.T. of HireVue. They are: Hero for our Customers, Enjoy the Journey, Always do the Right Thing, Reach Forwards, and Take Action and Go. 

This position is a work-from-home role. The individual in this role must be able to work from home in an environment free from distractions, where they can attend virtual video meetings. Some travel may be expected to support customer meetings, attend trade shows, etc. 

Flexible Paid Time Off | Medical, Dental, Vision | 12 Weeks Maternity & Adoption | 401K match

Click Here for US Benefits

HireVue takes security seriously and has measures in place to protect work-related data in a remote setting. Our organization has implemented a BYOD (Bring Your Own Device) policy, HireVue uses Google User Enrollment, which ensures personal apps and data are kept separate from work apps and data should you choose to use your personal device for work purposes. HireVue can manage only the work-related aspects of the device, ensuring privacy for personal data.

HireVue is NOT currently hiring in:

AK, IA, ME, MS, NM or WV.

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