What are the responsibilities and job description for the Assistant General Manager (Cannabis Industry) position at HirexHire Career Center?
ABOUT US
HirexHire (pronounced hire by hire) is a Chicago-based recruiting and talent consultancy that integrates with companies short-term to provide long-term talent solutions. We take a seat in our client’s everyday operations to understand their people goals, gaps, and challenges. We then develop and implement the processes and technologies to execute a sustainable and scalable talent plan.
We partner with companies expecting or experiencing high growth which need to hire at scale or fill a critical role rapidly. Our clients are not looking for quick-fix placements but are thoughtfully building a hiring strategy to scale their businesses.
OUR CLIENT
Location: Lebanon, PA
Industry: Cannabis/Retail
Company Size: 50 employees
What They Do:
Our client is in the cannabis industry, known for their commitment to quality, innovation, and community engagement. With a fast-growing presence and a reputation for excellence, they’re setting the standard in the retail cannabis experience while fostering meaningful connections with their customers.
THE ROLE
We are seeking a dynamic and experienced Assistant General Manager to oversee operations, drive customer engagement, and lead a high-performing team. This role is ideal for a hands-on leader who thrives in a fast-paced retail environment and is passionate about delivering exceptional customer experiences.
This role is onsite in Lebanon, PA.
WHAT YOU WILL DO
Operations:
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Oversee day-to-day dispensary operations, ensuring compliance with security protocols, inventory management, and state/local regulations.
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Motivate the team to execute initiatives, promotions, and programs effectively.
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Manage inventory quality and accuracy, financial records, and Seed-to-Sale compliance.
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Implement and oversee cash handling protocols, including daily reconciliation processes.
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Align order and expense management processes with established budgets.
Customer Experience:
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Inspire the team to deliver memorable, positive in-store experiences.
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Lead by example during Leader on Duty (LOD) shifts, providing real-time coaching and recognition.
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Ensure a seamless omni-channel experience across in-store, drive-thru, curbside, and delivery operations.
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Drive customer retention and loyalty program goals, fostering repeat business.
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Serve as a community liaison, supporting outreach initiatives and events.
People Management:
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Partner with the General Manager to recruit, onboard, and retain top talent.
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Build a culture of engagement and accountability through coaching, feedback, and recognition.
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Motivate the team to exceed revenue targets and key performance metrics.
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Develop schedules that align with business needs and ensure compliance with timekeeping policies.
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Mentor team members and address performance challenges effectively and timely.
WHAT YOU WILL LIKELY NEED
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3 years of experience managing teams in a retail environment, with proficiency in POS operations.
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Cannabis and inventory control experience preferred.
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Flexible schedule, with availability to work varying shifts, including weekends and evenings.
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Reliable, dependable attendance.
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Must be at least 21 years old, with a valid driver's license or state ID.
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Knowledge of cannabis laws and regulations, with a passion for staying informed about industry trends.
KEY SKILLS
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Proactive problem-solving and exceptional work ethic.
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Strong leadership and communication skills, with the ability to build rapport across teams.
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Ability to work under pressure, meet timelines, and adapt in a fast-paced environment.
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High attention to detail and critical thinking skills.
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Proficiency with standard office equipment and software, including word processing, spreadsheets, and email.
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Commitment to confidentiality, professionalism, and compliance with HIPAA standards.
ADDITIONAL REQUIREMENTS
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Ability to perform physical tasks, such as moving inventory (up to 30 lbs.), assisting in various dispensary areas, and operating office equipment.
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Comfortable working in customer-facing environments and varying outdoor conditions.
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Exposure to cannabis products and allergens may occur.
