What are the responsibilities and job description for the General Manager (Cannabis Industry) position at HirexHire?

ABOUT US

HirexHire (pronounced hire by hire) is a Chicago-based recruiting and talent consultancy that integrates with companies short-term to provide long-term talent solutions. We take a seat in our client's everyday operations to understand their people goals, gaps, and challenges. We then develop and implement the processes and technologies to execute a sustainable and scalable talent plan.

We partner with companies expecting or experiencing high growth which need to hire at scale or fill a critical role rapidly. Our clients are not looking for quick-fix placements but are thoughtfully building a hiring strategy to scale their businesses.

OUR CLIENT

Location : Whyomissing Borough, PA

Industry : Cannabis / Retail

Company Size : 50 employees

What They Do :

Our client is in the cannabis industry, known for their commitment to quality, innovation, and community engagement. With a fast-growing presence and a reputation for excellence, they're setting the standard in the retail cannabis experience while fostering meaningful connections with their customers.

THE ROLE

We are seeking an experienced and inspiring General Manager to lead operations at a dispensary location. This role is ideal for a driven leader passionate about building high-performing teams, delivering exceptional customer experiences, and driving results. The General Manager will oversee all aspects of dispensary operations, from compliance and inventory to team development and community engagement.

WHAT YOU WILL DO

Operations :

Direct and oversee all dispensary operations, ensuring compliance with security protocols, inventory management, and state and local regulations.
Drive revenue and profitability by executing company programs, initiatives, and localized promotions.
Maintain accurate product inventory, financial records, and Seed-to-Sale compliance standards.
Implement and enforce cash handling procedures and manage daily reconciliations.
Conduct monthly audits and scorecard business reviews, identifying opportunities for operational improvements.

Customer Experience :

Lead by example to ensure the delivery of seamless, positive customer experiences.

Coach leadership teams on effective "Leader on Duty" (LOD) practices, ensuring consistent supervision and team recognition.

Oversee omni-channel operations, including in-store, curbside, drive-thru, and delivery, to deliver a unified customer experience.

Drive loyalty goals and retention strategies, fostering repeat business and building customer relationships.

Serve as a community ambassador, leading outreach events and initiatives to support local engagement.

People Management :

Build and retain a high-performing team through effective recruitment, onboarding, training, and ongoing development.

Foster a culture of accountability and engagement by providing coaching, feedback, and recognition.

Motivate team members to exceed sales targets and performance metrics through service excellence and product knowledge.

Ensure optimal scheduling practices align with labor goals and business needs.

Address performance issues promptly and develop leadership talent within the team.

WHAT YOU WILL LIKELY NEED

Bachelor's degree or equivalent business experience preferred.

5 years in a retail management or supervisory role, with experience in POS operations.

Cannabis industry and inventory control experience preferred.

Flexibility to work varying shifts, including mornings, evenings, and weekends.

Strong understanding of cannabis laws, regulations, and industry standards.

Reliable attendance and ability to pass all required background checks.

Must be at least 21 years old and possess a valid driver's license or state ID.

KEY SKILLS

Proactive and detail-oriented with exceptional leadership and communication skills.

Ability to thrive under pressure, meet deadlines, and adapt to a fast-paced environment.

Strong interpersonal skills, with the ability to build relationships across teams and customers.

Critical thinking, problem-solving, and conflict resolution abilities.

High level of professionalism, integrity, and confidentiality, including compliance with HIPAA requirements.

Proficiency in standard office software and tools, including word processing, spreadsheets, and email.

ADDITIONAL REQUIREMENTS

Ability to perform physical tasks, such as moving inventory (up to 30 lbs.), assisting in various dispensary areas, and operating office equipment.

Comfortable working in customer-facing environments and varying outdoor conditions.

Exposure to cannabis products and allergens may occur.

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General Manager (Cannabis Industry)

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