Job Description
Job Description
ABOUT US
HirexHire (pronounced hire by hire) is a Chicago-based recruiting and talent consultancy that integrates with companies short-term to provide long-term talent solutions. We take a seat in our client’s everyday operations to understand their people goals, gaps, and challenges. We then develop and implement the processes and technologies to execute a sustainable and scalable talent plan.
We partner with companies expecting or experiencing high growth which need to hire at scale or fill a critical role rapidly. Our clients are not looking for quick-fix placements but are thoughtfully building a hiring strategy to scale their businesses.
OUR CLIENT
Location : Wyomissing Borough, PA
Industry : Cannabis / Retail
Company Size : 50 employees
What They Do :
Our client is in the cannabis industry, known for their commitment to quality, innovation, and community engagement. With a fast-growing presence and a reputation for excellence, they’re setting the standard in the retail cannabis experience while fostering meaningful connections with their customers.
THE ROLE
The Leader in Training (LIT) is an adaptable and essential part of our client's leadership team who prioritizes delivering memorable, positive consumer experiences. As part of the leadership team, you have a key role in actively supervising the dispensary’s daily operations, communicating priorities to team members, and optimizing the customer journey. As a Leader in Training, you will gain subject matter expertise as you rotate through critical dispensary functions supporting operations, experience, and people. The Leader in Training role puts you on a fast-track to growth and is a developmental step to Assistant General Manager.
This role is onsite in Wyomissing Borough, PA
WHAT YOU WILL DO
Operations
- Support management in overseeing the execution of all dispensary operations to ensure compliance with
security, inventory, and local and state regulations.
Monitor and maintain inventory levels, ensuring an assortment of product, and communicating inventoryaction items with management.
Oversee the intake and verification of deliveries, transfers, and inventory management, ensuring accuracywithin the vault.
Actively participate in leading team members to effectively execute programs, initiatives, and regionalizedinstore promotions.
Demonstrate proper cash handling including accurately processing payments, discount application and cashmaintenance, and oversee team member execution.
Experience
Lead by example and motivate team members to consistently deliver memorable, positive in-store customerexperiences.
Participate in “Leader On Duty” shifts to provide active supervision, team member recognition, and redirectbehaviors to support the customer journey.
Facilitate a seamless omni-channel customer experience and provide oversite to deliver consistency acrossin-store, drive-thru, curbside & delivery.
Lead by example and motivate team members to deliver Loyalty goals.Complete and appropriately delegate assigned tasks during scheduled shift. Ensure adequate sales floorcoverage and zoning during shifts.
People
In partnership with the General Manager or Assistant General Manager, build and retain a high-performingteam by participating in selecting the best talent and leading the onboarding and training of new team
members.
Provide coaching and feedback to help team members exceed performance and behavioral expectations.Partner with management to issue accountability.
Help facilitate the store’s team member badging process with local and state agencies.Maintain and coordinate scheduling team members shifts, meal breaks and rest periods.Perform other duties as needed.WHAT YOU WILL LIKELY NEED
At least three years of customer service or retail experience, with at least one year in a supervisory role.Cannabis experience preferredInventory control experience preferredMeet the scheduling and availability requirements (i.e., ability to work a schedule inclusive ofvarying shifts such as mornings, days, nights, and weekends) to meet business needs
Must have reliable, responsible, and dependable attendanceMust be 21 years or olderMust pass all required background checks including state-specific cannabis employment requirementsPossess a valid driver’s license or state ID.Must be and remain compliant with all legal or company regulations for working in the industry.KEY SKILLS
Must be proactive, with strong work ethic, attention to detail, and strong communication and leadershipskills.
Meet timelines consistently and be able to effectively work under pressure.Continuously open to constructive, developmental feedback, ability to maintain composure even in difficultsituations.
High level of interpersonal skills in a fast-paced, deadline-oriented environment, often working cross-functionally.
Ability to use standard office equipment and computer software including word processing, databasemanagement, spreadsheet applications, and email
Highly motivated, self-directed, innovative and able to work independently or among teams with keenjudgment, common sense and resourcefulness.
Adapts and thrives in a demanding, fast-paced environmentPossesses a high level of critical thinkingOperate with a high level of professionalism and integrity, including dealing with confidential informationand complying with HIPAA requirements.
Ability to resolve conflict, handle employee and customer complaints, and settle disputesADDITIONAL REQUIREMENTS
Move about the dispensary in order to fulfill work assignments and assist employees and patients and / orcustomers in various locations of the dispensary
Remain in a stationary position, if required, up to and including in an office setting, to meet the needs of thebusiness and complete asset protection duties timely
Converse and communicate with individuals and groups of people directlyOperate point of sale system, computer, and other office productivity machinery in order to use onlineprogramming and software including word processing, database management, spreadsheet applications and
email
Inspect and receive detailed information, such as patients' and / or customers' dates of birth, in-store oronline orders, or inquiries
Move and place products and materials weighing up to 30 pounds independentlyPosition self to move products and materials, as requiredAbility to work outdoors in varying and sometimes adverse weather conditionsExposure to cannabis and / or allergens that might be present in an environment where cannabis is presentand prevalent
