What are the responsibilities and job description for the Bilingual Customer Service Representative position at Hiring Immediately?
At our company, we’re dedicated to building meaningful connections with our customers. As a Bilingual Customer Service Representative, you’ll be at the forefront of our customer engagement efforts, acting as the voice of our brand and the bridge between our products and the people and businesses we serve.
In this Bilingual Customer Service Representative role, you will connect with both current and potential customers through proactive outreach, building trust and fostering lasting relationships. The Bilingual Customer Service Representative's key responsibilities will include understanding customer needs, answering inquiries with clarity and confidence, and effectively communicating how our products and services provide real solutions that enhance their lives. The Bilingual Customer Service Representative will also be responsible for working closely with customers to process their sales orders on services they are inquiring about, following up on those transactions, and concluding with the installation of service or delivery of product. This Bilingual Customer Service Representative starts off at the entry level with full training provided and opportunities to advance into a management position to lead a team of other Entry Level Customer Service and Sales Representatives.
Key Responsibilities of Bilingual Customer Service Representative’s :
- Listen actively to customers, identify their needs, and make personalized sale recommendations to enhance their experience
- Gather feedback on customer satisfaction, recording valuable insights to improve service offerings
- Build rapport by providing consistent, personalized service and recognizing opportunities to strengthen relationships
- Update and maintain accurate customer records of all sales orders processed and interactions regularly
- Identify and troubleshoot issues, providing sale solutions where possible
- Collaborate with the marketing and sales teams to develop outreach strategies aimed at improving customer retention and satisfaction
- Stay informed about industry trends, sales, competitors, and customer preferences to better address inquiries and offer good insights
- Work closely with sales to ensure a seamless customer experience
