What are the responsibilities and job description for the Automotive Industry- Service Manager position at Hiring Winners?
Job Title: Service Manager
Job Type: Full-Time
Department: Service
Overview
We’re seeking an experienced, customer-focused Service Manager to lead a fast-paced automotive service department. This role is ideal for a professional who thrives in a fast-paced environment, values collaboration, and is passionate about delivering outstanding customer service.
Position Summary
The Service Manager is responsible for the day-to-day operations of the service department, leading a team of service advisors and technicians to ensure efficient, high-quality service for every customer. This role plays a key part in upholding dealership standards, improving operational performance, and fostering a positive team culture.
Key Responsibilities
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Hire, train, and motivate all service staff members
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Lead and manage the service department team to meet performance and customer satisfaction goals
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Monitor and improve service workflows, repair timelines, and quality of work
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Handle customer inquiries and concerns with professionalism and care
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Foster a positive team environment built on communication, accountability, and mutual support
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Collaborate with other departments to ensure a cohesive and efficient operation
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Track and analyze key performance indicators to drive continuous improvement
- Understands OSHA regulations and hazardous waste disposal
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Maintain compliance with industry standards, as well as state and federal guidelines
Qualifications
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Experience in dealership service management
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Excellent communication, organizational, and problem-solving skills
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Valid driver’s license
Physical Requirements
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee is occasionally required to walk. Specific vision abilities required by this job include close vision, peripheral vision, depth perception, and the ability to adjust focus.
