Information Technology Support Specialist

Hirschler is seeking an experienced and dedicated IT Support Specialist to join our IT team. Based in our Richmond office, this full-time position is responsible for providing technical assistance and resolving technology-related issues and inquiries for all attorneys and staff.

Responsibilities:

• Provides high-level applications and PC support to attorneys and staff to assist, troubleshoot, and resolve technical issues. Requires advanced level proficiency in PDF document conversion and Microsoft Word document formatting of complex legal documents.
• Maintains accurate inventory records of check-out equipment and maintenance logs.
• Assists in-house training sessions on software applications and hardware.
• Creates and maintains customized internal templates.
• Creates and maintains pages on the Firm’s Intranet and information monitors.
• Communicates with external vendors regarding support, purchases and training requirements.
• Manages the set-up and take-down of video conferences, in-person conference meeting rooms, external computer connections, etc.

Requirements:

• Bachelor’s degree in Information Systems and Technology or equivalent preferred.
• Minimum of 3 years’ experience providing front-line technical support to assist, troubleshoot and resolve complex technical issues within a PC-based legal or professional services environment.
• Proficiency in Windows 11 operating system, Microsoft 365, SharePoint, browsers, and mobile devices (Apple and Android) required; familiarity with Mac systems is a plus.
• Advanced proficiency in PDF document conversion and Microsoft word document formatting.
• Understanding of cyber security principles and the ability to identify and address security issues.
• Excellent verbal and written communication skills to interact effectively with employees at all levels.
• Must have the ability to build relationships and empathize with employee frustrations/concerns, have a patient communication style and strong critical thinking skills.
• Core schedule is Monday – Friday, 8:30a-5:00p with the ability to provide technical support during off-hours when required.

Competitive salary and benefits package offered.

At Hirschler, we are committed to fostering a diverse and inclusive workplace where every team member is valued and respected. We believe that diversity enriches our work environment and enhances our ability to serve our clients effectively. We celebrate the unique backgrounds, perspectives, and experiences that each individual brings to our firm.

Hirschler is an equal opportunity employer. We do not discriminate based on race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, or any other protected characteristic under applicable law. We are dedicated to ensuring a fair and equitable hiring process and providing an inclusive work environment where everyone has the opportunity to succeed.

We encourage all qualified candidates to apply to join us in our commitment to excellence, integrity, and service.