What are the responsibilities and job description for the Field Service Manager position at HIS Innovations Group?
Job Title : Field Service Manager
Department : Outside Sales
Reports to : Strategic Account Manager
Location : Onsite, Hillsboro, OR
Job Summary :
The Field Service Manager - Oregon region is responsible for overseeing and managing the organization's field service operations for the Oregon region. This role plays a crucial part in ensuring efficient and effective service delivery, customer satisfaction, and adherence to company standards and procedures.
Location : HIS Innovations Group is headquartered in Hillsboro, OR. This job is mostly on-site at headquarters or at customer sites in the Portland Metro Area. Up to 25% travel may be required.
Job Responsibilities :
- Team Management :
Lead, mentor, and motivate a team of field service technicians and engineers.
Identify opportunities for process improvements, cost optimization, and resource allocation to enhance field service efficiency.
Oversee the deployment of field service technicians and engineers to customer sites for product installations, maintenance, and support.
Optimize the allocation of resources, including manpower, equipment, and tools, to meet service demands.
Maintain a strong technical understanding of the company's products and their applications to provide expert guidance to the field service team and customers.
Work closely with customers to understand their needs and concerns, addressing any escalations promptly.
Prepare and present regular reports on field service performance and accomplishments to senior management.
Education and Experience Requirements :
If you are seeking a new challenge and an opportunity to contribute to a dynamic and growing company, we would love to hear from you. We thank all applicants for their interest, but only those selected for an interview will be contacted, though we keep all applicants on file to consider as candidates for future opportunities. We look forward to reviewing your application and potentially welcoming you to our dedicated team of professionals.
Benefits : As an employee of HIS Innovations Group, you will enjoy a variety of benefits, including Health Care, Dental, Vision, & Life Insurance, Short- and Long-term Disability, Health Savings Account or Flexible Spending Account, 401(k) with company match, Paid Time Off (PTO), Employee Assistance Program (EAP), and a casual work environment.
HIS Innovations Group is an equal opportunity employer committed to diversity and inclusion in the workplace. We encourage individuals of all backgrounds to apply. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.