What are the responsibilities and job description for the AVP, Team Manager MPL position at Hiscox Ltd?
Job Type : Permanent
Build a brilliant future with Hiscox
The AVP, Team Manager - MPL is a first line manager responsible for assisting in the delivery of team objectives by developing, managing, and motivating engaged, high-performance claims professionals. This person combines excellent technical claims handling, people management, and leadership skills. AVP's provide managerial support, guidance and mentorship to their assigned team. This person also :
- Drives employee engagement, adjuster development, and team performance and growth
- Drives Key Performance Indicators and adherence to Hiscox USA Best Practices through managerial diary and file audits
- Reviews coverage analyses drafted by team, including denials
- Drives litigation management behaviors within assigned team
- Identifies and provides solutions for key issues and trends to senior claims management
- Allocates new incoming claims, reopened claims, and claims that may need to transfer due to severity
- Acts as the escalation point for customer and broker complaints
- Assists VP in preparing and presenting reserve analysis and claims trends
- Takes an active role in the Claims / UW / Actuarial feedback loop
- Plays an active role in recruitment and on-boarding
Person specification :
The US Claims team at Hiscox is a growing group of professionals working together to provide superior customer service and claims handling expertise. The claims staff are empowered to manage their claims within given authority to provide fair and fast resolution of claims for our insured and broker partners. With strong growth across the US business, the Claims team is focused on delivering profitability while reinforcing Hiscox's strong brand built on a long history of outstanding claims handling.
Additional Factors Considered :
What we offer
Salary Overview
150,000 - $180,000
Compensation Overview
The annual base salary range provided for this position is a nationwide market range and represents a broad range of salaries for this role across the country.
The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. As part of our comprehensive compensation and benefits program, employees are also eligible for performance-based cash incentive awards.
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.
LI-MD1
Work with amazing people and be part of a unique culture
Salary : $150,000 - $180,000
