HR CTM Program Manager - Transportation

JOB SUMMARY

The CTM Program Manager – Transportation is a key leadership role within HISD’s high-performance culture, tasked with coordinating complex, cross-departmental initiatives to elevate transportation services in alignment with district-wide strategic goals. This role blends expertise in transportation operations with collaborative project management to drive innovation, safety, efficiency, and operational excellence.

In line with HISD’s commitment to serving schools and ensuring all systems support student achievement, the CTM Program Manager works across functional teams—including HR, operations, and school-based staff—to implement sustainable solutions that meet the evolving needs of the district.

MAJOR DUTIES & RESPONSIBILITIES

1    Lead cross-functional teams across transportation, HR, operations, and other departments to improve service delivery, resolve systemic challenges, and support campus needs.
2.    Ensure alignment with HISD’s strategic objectives by collaborating with senior leadership and key stakeholders, ensuring all transportation projects advance the district’s broader educational mission.
3.    Define the scope and goals of transportation-related projects, collaborating with multiple stakeholders to determine deliverables, timelines, and measurable success criteria.
4.    Develop and implement comprehensive project plans that address key transportation challenges, including routing efficiency, fleet management, staffing logistics, and regulatory compliance.
5.    Coordinate and optimize cross-departmental resources, ensuring that staff such as drivers, dispatchers, and HR personnel are aligned and equipped to support the goals of transportation initiatives.
6.    Foster a high-performance, collaborative culture, encouraging transparent communication, solution-oriented thinking, and innovation in transportation systems and services.
7.    Provide professional guidance and leadership to cross-functional and transportation-specific team members, setting expectations for continuous improvement and performance excellence.

MAJOR DUTIES & RESPONSIBILITIES CONTINUED

8.    Serve as a liaison between transportation teams and executive leadership, offering regular status updates, strategic insights, and ensuring concerns are addressed in a timely and productive manner.
9.    Identify and manage risks associated with transportation operations, ensuring that project timelines, safety standards, and legal requirements are met.
 10.    Engage internal and external stakeholders to gather feedback, assess operational needs, and ensure transportation solutions reflect the expectations of the HISD community.
 11.    Monitor and manage project budgets, ensuring effective use of resources and alignment with district financial policies.
 12.
    Leverage project management systems and data platforms to track key performance indicators (KPIs), assess program impact, and drive evidence-based decision-making.
 13.    Stay current on transportation best practices and regulatory updates, applying emerging knowledge and technologies to improve district-wide transportation functions.
 14.    Promote HISD’s values of reliability, safety, and equity by building a culture focused on exceptional service delivery for every student, every day.
15.    Perform other job-related duties as assigned

EDUCATION

Bachelor's degree in a relevant field (depending on the specific requirements of the cross-functional team)    
 

WORK EXPERIENCE

3 Years Experience working in cross-functional teams or projects.

SKILL AND/OR REQUIRED LICENSING/CERTIFICATION

Strong teamwork and collaboration skills, with the ability to work effectively with individuals from diverse functional backgrounds.
Excellent communication skills, both verbal and written, enabling clear and concise information sharing.
Strong problem-solving abilities, with a logical and analytical mindset to address complex challenges.
Adaptability and flexibility to thrive in a fast-paced and changing work environment.
Demonstrated ability to manage multiple priorities and deliver results within deadlines.
Proficiency in relevant software and tools used by the cross-functional team.
Continuous learning mindset, with a willingness to expand knowledge and skills in other functional areas.

LEADERSHIP RESPONSIBILITIES

Work Leadership. Regularly provides project management or team leadership to a group of two or more employees but does not have formal supervisory responsibility. Leading and directing typically involves monitoring work and providing guidance on escalated issues. Most of work time is spent performing many of same duties they are leading.    

WORK COMPLEXITY/INDEPENDENT JUDGMENT

Work involves the application of moderately complex procedures and tasks that are quite varied. Independent judgment is often required to select and apply the most appropriate of available resources. Ongoing supervision is provided on an "as needed" basis.

BUDGET AUTHORITY

No budget development activity is required.

PROBLEM SOLVING

Decisions are made on both routine and non-routine matters with some latitude but are still subject to approval. Job is occasionally expected to recommend new solutions to problems and improve existing methods or generate new ideas.

IMPACT OF DECISIONS

Decisions have minor, small and possibly incremental impact on the department or facility. Errors are usually discovered in succeeding operations where most of the work is verified or checked and is normally confined to a single department or phase of the organizational activities resulting in brief inconvenience.    

COMMUNICATION/INTERACTIONS

Collaborate and solve problems - works with others to resolve problems, clarify or interpret complex information/policies, and provide initial screening/negotiations without approval authority. Interactions are typically with customers, senior level professional staff, and managers.    

CUSTOMER RELATIONSHIPS

Takes routine or required customer actions to meet customer needs. Responds promptly and accurately to customer complaints, inquiries and requests for information and coordinates appropriate follow-up. May handle escalated issues passed on from coworkers or subordinates.

WORKING/ENVIRONMENTAL CONDITIONS

Work is normally performed in a typical interior work environment which does not subject the employee to any hazardous or unpleasant elements.
Ability to carry and/or lift less than 15 pounds.