Supervisor, Custodial Support

JOB SUMMARY

Responsible for managing, planning, overseeing and coordinating the work of custodial division of Operations. (i.e., custodians, plant operators), Establishes relationship and communication with district’s offices and school principals. Develops and implements program to ensure proper training of all personnel. Approves all custodial schedules relevant to opening and closing facilities and

providing a clean and safe environment. Oversees the daily crossing guard operations supporting the mandate of "Safety Above All Else" in the care, protection, and well-being of students navigating streets to and from schools within the district to comply with federal, state, city, and district regulations and guidelines.

MAJOR DUTIES & RESPONSIBILITIES

•    Plans, manages, coordinates, trains and controls the activities of the Operations Site Team Leads, Plant Operators, and Custodians for approximately 75 plus facilities. Addresses employee issues and enforces board policy and procedures and safety regulations. Manages department to ensure adequate response to emergencies whether equipment failures or natural disasters. Interpret building, fire codes, and inform staff to ensure conformity, avoid citations, and provide safe
facilities. Oversees performance reviews, inventory control, disbursement, attendance, weekly summaries, and other personnel-related support.
•    Monitors consumption of custodial supplies and products of each facility to reduce pilferage and ensure adequate stock on hand to meet schedules. Provides an action plan and updates as necessary.
•    Maintains all work-related records, files, and correspondence, including payroll, inventory control, mileage, and computer tracking system for crossing guard personnel. Updates procedural training manuals in compliance with CALEA and other safety standards of both the district and the department.

MAJOR DUTIES & RESPONSIBILITIES CONTINUED

•    Develops system specifications and state-of-the art work practices and standards as it relates to custodial maintenance. Researches and develops procedures to streamline operations in the Crossing Guard Division. Coordinates a safety-enhanced environment for students by working with the division team to develop contingencies and prioritizes tasks to mitigate risks to children. Maintains good public relations with area schools and their personnel.
•    Monitors the use and cost of labor and material within the area under his/her direction and effectively manages budgets. Reconfigures resources on an as needed basis to provide the most productive output from available resources. Establishes standards and policy for   installment, modifications, quality control testing, operating procedures and inspections.
•    Participates in and coordinates training for assigned personnel. Develops programs and methods for continual upgrading management skills for supervisory staff.
•    Serves as a liaison between the Crossing Guard Division, the Plant Operators, Custodians, the public area schools, and their personnel.

 Performs other job-related duties as assigned.

EDUCATION

Vocational/Technical/Business School

Bachelor's Degree preferred

WORK EXPERIENCE

7 years

Prior Custodial/Crossing Guard experience

SKILL AND/OR REQUIRED LICENSING/CERTIFICATION

Microsoft Office; Microsoft Office Bilingual preferred; SAP; Office equipment (e.g., computer, copier) 3rd grade Engineer knowledgeable; 1st Grade Engineer License preferred

Certified Plant Operator preferred; TASBO Cleaning Standards

Ability to communicate effectively in both written and oral forms with all levels of management both internal and external district.

Vehicles (e.g., automobile, truck, tractor, forklift

LEADERSHIP RESPONSIBILITIES

Manages. Accomplishes the majority of work objectives through the management of direct reports. Provides day-to-day direction to staff; may become directly involved, as required, to meet schedules and resolve problems. Responsible for assigning work, meeting completion dates, interpreting and ensuring application of policies and procedures. Receives assignments in the form of objectives, with goals and the process by which to meet goals. Provides input to hiring, performance and budget.

WORK COMPLEXITY/INDEPENDENT JUDGMENT

Work is substantially complex, varied and regularly requires the selection and application of technical and detailed guidelines. Independent judgment is required to identify, select, and apply the most appropriate methods as well as interpret precedent. Position regularly makes recommendations to management on areas of significance to the department. Supervision received typically consists of providing direction on the more complex projects and new job duties and priorities.

BUDGET AUTHORITY

Participates in a group plan and/or budget development.

PROBLEM SOLVING

Decisions are made on both routine and non-routine matters with some latitude but are still subject to approval. Job is occasionally expected to recommend new solutions to problems and improve existing methods or generate new ideas.

IMPACT OF DECISIONS

Decisions have moderate impact to the facility/department or division, causing increased satisfaction or dissatisfaction; producing efficiencies or delays; promoting or inhibiting personal intellectual or professional development; and/or contributing to financial gain or expense. Errors may be serious, usually not subject to direct verification or check, causing losses such as improper cost calculations, overpayment or improper utilization of labor, materials or equipment. Effect usually confined to the organization itself and is short term.

COMMUNICATION/INTERACTIONS

Collaborate and solve problems – works with others to resolve problems, clarify or interpret complex information/policies, and provide initial screening/negotiations without approval authority. Interactions are typically with customers, senior level professional staff, and managers.

CUSTOMER RELATIONSHIPS

Regularly assesses and diffuses complex, and escalated customer issues. Takes personal responsibility and accountability for solving systemic customer service problems. Regularly explores alternative and creative solutions to meeting the needs of the customer within HISD's policies and guidelines.

WORKING/ENVIRONMENTAL CONDITIONS

Work involves some exposure to moderate risk of accident and requires following basic safety precautions. Ability to carry and/or lift less than 15 pounds.