After Sales Support Specialist

Overview

The After Sales Support Specialist will have the primary responsibilities of supporting HVAC remote technical support, Hi-Tech app support, and the warranty and repair parts process for residential and light commercial products.

Duties/Responsibilities

• Provide Tier 1 remote troubleshooting assistance for residential contractors and distributors.
• Assist the HVAC After Sales Support Team by developing installation and troubleshooting content, videos, future vision, and best practices for the Hisense Comfort Hi-Tech service and support app.
• Coordinate Hisense HVAC parts inventory and availability and assist in the development of tools for customers and Hisense team to easily view, order, and track warranty and service parts.
• Manage the Hisense HVAC parts and labor warranty processes, insuring proper registration, documentation, communication, payment, and online/app visibility of parts and labor warranty registration.
• Support the process of fulfillment of parts and warranty claims to ensure quick resolution and immediate delivery or credits for required systems or parts.
• Provide online or in-person technical training and assistance, in support of the Hisense Regional Sales and Service teams.
  
  

Qualifications

• Motivated self-starter with the ability to work independently while supporting key business and leadership objectives.
• 2 Year Associate's Degree or HVAC related technical certification required. Bachelor’s degree is preferred.
• 2 years in-field product support on residential and light commercial HVAC systems (Unitary, Ductless, Packaged Units, Rooftop Units, etc).
• Ability to provide online training and support customers with warranty, service parts, and technical support.
• Excellent communications skills, and the ability to give professional presentations and instructions.
• Skilled with Microsoft Office tools, such as PowerPoint, Excel, Word, Outlook, Teams.
• Ability to problem solve and multitask.
• Ability to work well in groups and take instruction from others.
  
  

Hisense USA is an equal opportunity employer and does not discriminate against any employee or applicant for employment because of race, color, religion, sex, national origin, age, disability, or genetic information. We comply with all applicable laws regarding equal employment opportunity and affirmatively seek to recruit, develop, and promote qualified individuals from diverse backgrounds. Our company is committed to providing a work environment that is free from discrimination, harassment, and retaliation. We encourage applicants of all ages, races, ethnicities, religions, genders, sexual orientations, and abilities to apply for employment with our company.