What are the responsibilities and job description for the Field Service Manager (Kitchen appliances & Air Conditioning) position at Hisense USA?
Location: Onsite - Suwanee, GA
Duties/Responsibilities:
- Build a field service network for kitchen appliances and air conditioning products.
- Establish dispatch processes for in-home service.
- Effectively manage service providers to ensure quick completion of on-site repairs.
- Assist trainers in organizing service provider training to improve repair skills.
- Continuously improve the on-site service processes and repair capabilities to ensure network coverage, repair speed, and reasonable repair costs.
Requirements/Qualifications:
- Have more than three years of experience in the home appliance industry.
- Have more than three years of experience in managing service providers.
- Must be able to travel once or twice a month (nationally), once every other year (internationally).
- Bilingual in English & Chinese (Mandarin) a plus.
- Associate’s degree or higher is preferred.
Hisense USA is an equal opportunity employer and does not discriminate against any employee or applicant for employment because of race, color, religion, sex, national origin, age, disability, or genetic information. We comply with all applicable laws regarding equal employment opportunity and affirmatively seek to recruit, develop, and promote qualified individuals from diverse backgrounds. Our company is committed to providing a work environment that is free from discrimination, harassment, and retaliation. We encourage applicants of all ages, races, ethnicities, religions, genders, sexual orientations, and abilities to apply for employment with our company.
