Receptionist

About Company:

Since 1978, Hispanic Health Council has been championing health equity promotion and social justice in Connecticut through groundbreaking research and innovative health and human services. Our dynamic, culturally competent team creates lasting change in vulnerable communities through evidence-based programs and advocacy. Through our transformative initiatives, we're making an internationally recognized impact while offering meaningful careers with real growth opportunities. If you're passionate about making a difference, there's a place for you here!

About the Role:

The Receptionist plays a crucial role in ensuring the smooth operation of our facility by serving as the first point of contact for patients and visitors. This position is responsible for managing multi-line phone systems, greeting clients, and providing essential administrative support to the team. The Receptionist will facilitate communication between patients and health providers and partners, ensuring that inquiries are addressed promptly and efficiently. Additionally, this role involves maintaining a welcoming environment that reflects our commitment to patient care and satisfaction. Ultimately, the Receptionist contributes to the overall efficiency of the facility, enhancing the client experience and supporting the delivery of high-quality health services.

Minimum Qualifications:

• High school diploma or equivalent.
• Proven experience as a receptionist or in a similar administrative role.

Preferred Qualifications:

• Experience in a healthcare setting.
• Familiarity with electronic health record (EHR) systems.

Responsibilities:

• Answer and manage incoming calls on a multi-line phone system, directing calls to the appropriate personnel.
• Greet patients and visitors warmly, providing them with necessary information and assistance.
• Perform general administrative duties, including scheduling appointments, maintaining patient records, and managing office supplies.
• Operate office equipment such as copy machines and fax machines to support daily operations.
• Ensure the reception area is organized and welcoming, maintaining a professional appearance at all times.

Skills:

The required skills for this position, such as multi-line phone management and phone etiquette, are essential for effectively handling a high volume of calls and ensuring clear communication with patients. Proficiency in general administrative tasks allows the Receptionist to maintain organized records and assist with scheduling, which is vital for the smooth operation of the healthcare facility. Skills in operating office equipment, like copy machines, are utilized daily to support various administrative functions. Additionally, the ability to greet clients with professionalism and warmth enhances the patient experience, making them feel valued and cared for. Preferred skills, such as familiarity with EHR systems, can further streamline processes and improve the efficiency of patient interactions.