Demo

Amazon Connect Pre-Sales Technical Architect

Hispanic Technology Executive Council
Cleveland, OH Full Time
POSTED ON 2/24/2025
AVAILABLE BEFORE 5/22/2025

Accenture is a leading global professional services company that helps the worlds leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen servicescreating tangible value at speed and scale. We are a talent and innovation led company with over 738,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the worlds leaders in helping drive that change with strong ecosystem relationships. We combine our strength in technology with unmatched industry experience, functional expertise, and global delivery capability.

There is never a typical day at Accenture, but thats why we love it here! This is an extraordinary chance to create a rewarding career at Accenture Technology. Working in a digitally driven, innovation-led environment where you can help clients shift to the New using leading-edge technologies on some of the coolest projects you can imagine.

You Are :

A motivated, driven Amazon Connect Technical Architect with experience shaping the approach and estimating the effort / right-sizing teams to deliver desired outcomes for clients. You enjoy using your contact center and customer experience knowledge to estimate innovative solutions. Driven by curiosity, you explore how new technologies can be applied to solve challenging business problems. You thrive in a collaborative, creative and productive team environment where ideas are freely exchanged, and innovative concepts evolve into practical solutions.

The work :

  • A motivated, driven Amazon Connect Technical Architect with experience shaping the approach and estimating the effort / right-sizing teams to deliver desired outcomes for clients. You enjoy using your contact center and customer experience knowledge to estimate innovative solutions. Driven by curiosity, you explore how new technologies can be applied to solve challenging business problems. You thrive in a collaborative, creative and productive team environment where ideas are freely exchanged, and innovative concepts evolve into practical solutions.

The work :

Specialized Technical Sales for Customer Experience solutions utilizing Amazon Connect

Drive full end to end Technical Solutioning and effort estimation from origination and initial client conversations, thru discovery, design and transition to delivery

Work directly with client Executives and Technology Leaders to Design AWS Connect architectures and the teams that will deliver them

Design Amazon Connect / Lex / Pinpoint Architectures that optimize AWS capabilities and leverage Accenture's assets and differentiation.

Collaborating within a sales pursuit team to develop innovative approaches to solving complex problems

  • Travel may be required for this role. The amount of travel will vary from 0 to 100% depending on business need and client requirements.
  • Basic Qualifications
  • Minimum 5 years' experience in the contact center or PBX industry
  • Minimum 3 years' experience with effort estimation and technical design for Amazon Connect and related technologies
  • Deep understanding of call flows, IVR trees, email and chat channel designs and contact center operations
  • Bachelor's degree or equivalent (minimum 12 years) work experience. If Associate's Degree, must have minimum 6 years work experience
  • Preferred Qualifications :
  • At least 1 AWS Associate Level Certification
  • Hands on Experience with Amazon Connect, Amazon Lex, and / or Amazon Pinpoint
  • Experience with intent analysis and conversational chatbots
  • A customer obsession mindset
  • Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired in California, Colorado, District of Columbia, Illinois, Maryland, Minnesota, New York or Washington as set forth below.

    We accept applications on an on-going basis and there is no fixed deadline to apply.

    Information on benefits is here.

    Role Location Annual Salary Range

    California $94,400 to $266,300

    Colorado $94,400 to $230,000

    District of Columbia $100,500 to $245,000

    Illinois $87,400 to $230,000

    Minnesota $94,400 to $230,000

    Maryland $87,400 to $213,000

    New York $87,400 to $266,300

    Washington $100,500 to $245,000

    Requesting an Accommodation

    Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.

    If you would like to be considered for employment opportunities with Accenture and have accommodation needs such as for a disability or religious observance, please call us toll free at 1 (877) 889-9009 or send us an email or speak with your recruiter.

    Equal Employment Opportunity Statement

    We believe that no one should be discriminated against because of their differences.All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.

    For details, view a copy of the Accenture Equal Opportunity and Affirmative Action Policy Statement

    Accenture is an EEO and Affirmative Action Employer of Females / Minorities / Veterans / Individuals with Disabilities.

    Accenture is committed to providing veteran employment opportunities to our service men and women.

    Other Employment Statements

    Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States.

    Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.

    Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process. Further, at Accenture a criminal conviction history is not an absolute bar to employment.

    The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information.

    California requires additional notifications for applicants and employees. If you are a California resident, live in or plan to work from Los Angeles County upon being hired for this position, please click here for additional important information.

    Please read Accentures Recruiting and Hiring Statement for more information on how we process your data during the Recruiting and Hiring process.

    Salary : $94,400 - $266,300

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