App/Cloud Support Manager

App/Cloud Support Manager (Accenture LLP; Charlotte, NC): Accenture LLP has multiple openings for the position of App/Cloud Support Manager in Charlotte, NC, and the job duties are as follows:

• Manage project execution to ensure adherence to budget, schedule, and scope.
• Develop or update project plans for information technology projects, including project objectives, technologies, systems, information specifications, schedules, funding, and staffing.
• Maintain applications and deliverables according to SLAs and work across the Service Delivery Lifecycle on engineering solutions for new system rollouts, major/minor enhancements, and/or ongoing maintenance of existing applications.
• Identify and assess complex problems that require in-depth evaluation of variable factors, and create solutions for implementation by the team and fix security vulnerabilities on applications and platforms as required by service level agreements and guidelines.
• Provide seamless application stability and uninterrupted support across all domains and platforms.
• Conduct project and issue management (including status reporting, issue reporting, and ETC/budget reporting) for assigned scope of work, and make decisions that impact the team through regular consultation with senior management.
• Supervise a team to gather and translate user/system requirements into design specifications as well as serve as a backup Scrum as required to achieve deliverables.

BASIC QUALIFICATIONS:

Must have a bachelors degree in Computer Science, Technology, Computer Information Systems, Computer Applications, Engineering, or a related field, plus 5 years of progressive post-baccalaureate experience in the IT consulting industry.

Must have 5 years of experience in each of the following:

• Performing analysis of functional requirements document;
• Creating technical design documents;
• Continuous Integration and Continuous Delivery (CI/CD) practices;
• Scripting;
• Preparing unit test plans and executing unit test cases;
• Preparing integration test plan, executing test driven development (TDD), and performing code reviews and test case reviews; and
• Managing onshore or offshore delivery teams supporting critical applications.

Must have willingness and ability to travel domestically approximately 80% of the time to meet client needs.

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