Consulting Solution Senior Director, CX Cloud Solution Advisor

Oracle CX Cloud Solution Advisor

North American Applications Consulting, Cloud Advisory

Come join Oracles North American Consulting organization as we build out our Cloud Advisor team as part of our Collaborative Advisory Services to support customer-led or partner-led delivery. Be a part of this growing team to help move our customers to the cloud with confidence. Keeping cloud projects on track and implementing with speed and excellence!

Role description : Practice Management

Provide leadership, strategy and vision for NAACs Cloud Advisory advisory services across Commercial and Regulated markets. Assist in driving positive performance in the DC offering across revenue, bookings, profitability, headcount, and utilization. Participate in weekly reviews for key practice areas such as practice financials, sales pipeline, project health, project resourcing requirements and consultant utilization performance. Manage accounts for client satisfaction, revenue growth and reference generations.

Engagement Management and Delivery

Deliver multiple profitable projects simultaneously across the Cloud Advisory SaaS Cloud portfolio using PMO standards and limit margin leakage when compared to the approved margin. Deliver exceptional advisory services for our customers and partners using Oracles Delivery Confidence standards for high quality, client satisfaction, improving margin and reference generation. Ensure a partner-friendly working environment with open communication, strong conflict resolution and negotiation skills. Assist with the development of NAAC Advisory services standards, methodology, processes and tools. Standardize advisory delivery and engagement process, procedures, communications, reporting, automation across the DC practice. Provide Project Management and / or Solution Architecture oversight for projects using Oracles standards for high quality, client satisfaction, and improving profitability

Solution Creation and Management

Provide functional support, guidance and assist in defining custom or product based solutions for Oracles customers within the Oracle CX product suites. Provide leadership from architecture, development and design to Oracle and client teams as needed within the scope of application technologies

Sales Support

Participate in and lead business development efforts tied to growing Oracle NAAC, including product, consulting and staffing. Identify, develop, and close deals on net new accounts with and without involvement from the Oracle sales team. Land and expand in existing accounts by identifying, and closing additional business Contribute to the development of Oracle DC Marketing assets such as customer reference database, playbooks, solutions, roadmaps and other practice level marketing items. Assist in developing a strong partnership with Oracle Sales, Oracle Partner Channels, Oracle Customer Success, Oracle Support and Oracle Development

Thought and Leadership and Innovation

Contribute to thought leadership and vision for NAACs Delivery Confidence program development, solution development and architecture. Contribute through direct support, collaboration, leadership and teaming across all NAAC consulting service lines and sales teams including both selling and delivery efforts. Display leadership, support and contribution across NAAC corporate efforts including policy, process and other infrastructure needs. Continue personal growth and training, including staying current on Oracle Cloud functionality

LI-MS1

Career Level - IC5

Responsibilities

Preferred background :

• 8 years of Project Management and delivery oversight of medium to large scale ($500K to $10M) CX Cloud implementations with a similar consulting firm, software / technical provider, systems integrator, or Oracle Partner.
• Experience successfully leading, solutioning and / or managing Oracle SaaS Cloud Implementations for SCM.
• Proven experience managing and motivating a team of matrixed resources and cross-functional processes.
• Comfort and experience in communicating with senior level executives, key partners, and project team members, both informally and in formal presentations.
• Partner-friendly with open communication, strong conflict resolution and negotiation skills
• Outstanding customer service with attention to detail and effective follow-through.
• Excellent verbal and written communication skills.
• Ability to travel up to 50% of the time.

Life at Oracle :

An Oracle career can span industries, roles, countries and cultures, giving you the opportunity to tackle new roles and challenges, while blending work and life. Oracle has thrived through 40 years of change by innovating and operating with integrity while delivering for the top companies in almost every industry. To nurture the talent that makes this happen, we work hard to build a vibrant and inspiring workplace that celebrates diverse, hardworking teams where everyone can contribute. We take care of each other, and value giving back to the community. We have flexible work arrangements and offer benefits including generous paid parental leave and comprehensive premium medical insurance.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

At Oracle, we dont just respect differenceswe celebrate them. We believe that innovation starts with inclusion and to create the future we need people with diverse backgrounds, perspectives, and abilities. Thats why were committed to creating a workplace where all kinds of people can do their best work. Its when everyones voice is heard and valued that were inspired to go beyond whats been done before.

https : / / www.oracle.com / corporate / careers / diversity-inclusion /

Qualifications

10 years of experience relevant to this position, including 5 years of consulting experience. Prior team lead or manager experience. Undergraduate degree or equivalent experience. Broad product, technology or industry expertise. Ability to craft and articulate strategic solutions. In-depth knowledge of implementation methodologies and best practices. Knowledge of competitive & partner products, technology and solutions. Proficient in using selling and negotiation techniques and tools. Ability to travel as needed.

About Us

As a world leader in cloud solutions, Oracle uses tomorrows technology to tackle todays problems. True innovation starts with diverse perspectives and various abilities and backgrounds.

When everyones voice is heard, were inspired to go beyond whats been done before. Its why were committed to expanding our inclusive workforce that promotes diverse insights and perspectives.

Weve partnered with industry-leaders in almost every sectorand continue to thrive after 40 years of change by operating with integrity.

Oracle careers open the door to global opportunities where work-life balance flourishes. We offer a highly competitive suite of employee benefits designed on the principles of parity and consistency. We put our people first with flexible medical, life insurance and retirement options. We also encourage employees to give back to their communities through our volunteer programs.

Were committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by calling 1 888 404 2494, option one.

Disclaimer :

Oracle is an Equal Employment Opportunity Employer