What are the responsibilities and job description for the Federal Change Management & Reporting Manager, (Clearance Required - Secret), Hybrid Remote & Onsite position at Hispanic Technology Executive Council?

Federal Change Management & Reporting Manager, (Clearance Required - Secret), Hybrid Remote & Onsite, MD, AL, PA, OKThis role has been designated as Remote / Teleworker, which means you will primarily work from home.

Who We Are :

Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in todays complex world.Our culture thrives onfinding new and better ways to accelerate whats next.We know diverse backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs.We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you.Open up opportunities with HPE.

Job Description :

The Federal Change Management & Reporting Manager is responsible for ensuring the smooth and controlled implementation of changes within the Cloud Services department while simultaneously providing critical insights into the performance and utilization of cloud services. This hybrid role will leverage ServiceNow to streamline change management processes, generate insightful reports, and drive data-driven decisions within a federal government context.

US Citizenship Required
Clearance Required : Secret
Flexible Hybrid Role with requirement to work onsite at customer location as necessary

Schedule :

M-F 9-5, Candidate must be flexible to work evening and weekends if required

Responsibilities include :

Change Management :

Develop, implement, and maintain robust change management processes and procedures aligned with industry best practices (e.g., ITIL) and federal government regulations (e.g., FISMA, FedRAMP).

Establish clear roles and responsibilities for all stakeholders involved in the change process.

Ensure adherence to change management policies and procedures across all teams.

Review and assess all proposed changes for potential risks and impacts, including security, compliance, and operational implications.

Conduct thorough impact assessments to identify potential service disruptions, security vulnerabilities, and performance issues.

Participate in Change Advisory Board (CAB) meetings to present and discuss proposed changes and obtain necessary approvals.

Develop detailed change plans outlining the scope, timeline, resources, and communication plan for each change.

Coordinate and schedule changes with impacted teams and stakeholders.

Monitor and track the progress of all changes throughout the lifecycle.

Communicate change status updates to stakeholders effectively and proactively.

Collaborate with incident and problem management teams to identify and address root causes of incidents.

Analyze change failures to identify areas for improvement in the change management process.

Implement corrective and preventive actions to minimize the risk of future failures.

Reporting & Analytics :

Design, develop, and maintain a comprehensive suite of ServiceNow & OpsRamp reports and dashboards to monitor key performance indicators (KPIs) related to cloud service consumption, costs, performance, and security.

Develop and implement advanced reporting techniques, including data visualization, predictive analytics, and machine learning, to gain deeper insights into cloud usage patterns.

Utilize ServiceNow or OpsRamp reporting capabilities (e.g., Performance Analytics, reporting workflows) to create interactive and user-friendly reports.

Automate report generation and distribution to relevant stakeholders.

Collect, analyze, and interpret data from various sources (e.g., cloud provider APIs, billing systems, ServiceNow CMDB) to support reporting and analysis.

Develop and maintain data models and data dictionaries to ensure data accuracy and consistency.

Conduct data quality assessments and implement data cleansing and transformation processes.

Collaborate with business stakeholders to understand their reporting needs and translate them into actionable reports.

Gather and document business requirements for new reports and dashboards.

Present findings and insights from reports to stakeholders in a clear and concise manner.

Process Improvement :

Continuously evaluate and improve the change management process based on best practices, industry trends, lessons learned, and federal government regulations.

Identify and implement automation opportunities to streamline the change process.

Proactively identify and address potential risks and issues related to change.

Identify opportunities to improve data quality, reporting processes, and data analysis methodologies.

Implement data-driven recommendations to optimize cloud service utilization and reduce costs.

Contribute to the development and improvement of cloud service management processes.

Change Management :

Proven track record of successful change management implementations : This could include experience with :

Leading or participating in significant IT projects involving organizational change.

Developing and implementing change management plans and strategies.

Conducting thorough impact assessments and risk analyses.

Effectively communicating change initiatives to stakeholders at all levels.

Overcoming resistance to change and ensuring successful adoption.

Experience in a federal government environment : This is crucial for understanding the unique challenges and requirements of working within federal agencies.

Knowledge of relevant regulations, policies, and security standards.

Experience navigating the complexities of federal procurement and contracting.

Familiarity with federal agency IT environments and operations.

Reporting & Analytics :

Hands-on experience with data analysis and reporting tools :

Experience with data extraction, transformation, and loading (ETL) processes.

Ability to develop and maintain complex reports, dashboards, and data models.

Experience with ServiceNow :

In-depth knowledge of ServiceNow reporting features and capabilities.

Experience configuring and customizing ServiceNow reports and dashboards.

Ability to troubleshoot and resolve issues related to ServiceNow reporting.

Cloud Computing :

Experience with cloud computing platforms :

Hands-on experience with at least one major cloud provider (AWS, Azure, GCP).

Understanding of cloud security best practices and compliance requirements.

Experience with cloud cost optimization strategies and tools.

Knowledge and Skills :

Change Management :

ITIL Expertise

Risk Assessment & Impact Analysis

Effective Communication & Collaboration

Reporting & Analytics :

Data Analysis & Visualization

ServiceNow Proficiency

SQL & Scripting Skills

Federal Government & Cloud :

Federal Regulations & Compliance

Cloud Knowledge & Security

Cost Optimization Strategies

Essential Skills :

Project Management & Process Improvement

Strong Communication & Presentation

Problem-Solving & Decision-Making

Education and Experience Required :

Bachelors Degree in computer science or related field, or equivalent work experience with at least 3 years of experience.

US Citizen, Secret Clearance Required

ITIL certification (e.g., ITIL Foundation, ITIL Intermediate)

uniterstates #federalcleared

Additional Skills :

Accountability, Accountability, Active Learning (Inactive), Active Listening, Bias, Business Growth, Change Management, Client Expectations Management, Coaching, Creativity, Critical Thinking, Cross-Functional Teamwork, Customer Centric Solutions, Customer Relationship Management (CRM), Design Thinking, Empathy, Follow-Through, Growth Mindset, Intellectual Curiosity (Inactive), Long Term Planning, Managing Ambiguity, Process Improvements, Project and Program Management (Inactive), Project Management Office (PMO), Project Management Tools { 5 more}

What We Can Offer You :

Health & Wellbeing

We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.

Personal & Professional Development

We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have whether you want to become a knowledge expert in your field or apply your skills to another division.

Diversity, Inclusion & Belonging

We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know diverse backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

Let's Stay Connected :

Follow @HPECareers on Instagram to see the latest on people, culture and tech at HPE.

unitedstates

operations

Job : Services

Job Level : Master

States with Pay Range Requirement

The expected salary / wage range for a U.S. -based hire filling this position is provided below. Actual offer may vary from this range based upon geographic location, work experience, education / training, and / or skill level. If this is a sales role, then the listed salary range reflects combined base salary and target-level sales compensation pay. If this is a non-sales role, then the listed salary range reflects base salary only. Variable incentives may also be offered. Information about employee benefits offered can be found at https : / / myhperewards.com / main / new-hire-enrollment.html .

USD Annual Salary : $115,500.00 - $266,000.00

HPE is an Equal Employment Opportunity / Veterans / Disabled / LGBT and Affirmative Action employer. We are committed to diversity and building a team that represents a variety of backgrounds, perspectives, and skills. We do not discriminate and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global diverse team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together. Please click here : Equal Employment Opportunity .

Hewlett Packard Enterprise is EEO F / M / Protected Veteran / Individual with Disabilities.

HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories. .

Salary : $115,500 - $266,000

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