Infrastructure Delivery Lead

We Are :

Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations servicesall powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 674,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at www.accenture.com .

You Are :

The Infrastructure Managed Services Lead is responsible for overseeing the delivery, maintenance, and optimization of IT infrastructure services. This role ensures seamless operations, continuous improvement, and alignment with organizational goals while delivering exceptional service quality. The Infrastructure Managed Services Lead acts as the liaison between the client and Accenture, driving operational excellence and ensuring compliance with service-level agreements (SLAs).

The Work :

• Oversee end-to-end delivery of managed infrastructure services, including servers, storage, networks, cloud platforms, and data centers.
• Ensure compliance with SLAs, KPIs, and other performance metrics for managed services.
• Monitor and report on service performance, identifying areas for improvement and implementing corrective actions as needed.
• Manage the day-to-day operations of infrastructure services, ensuring high availability, performance, and reliability.
• Implement processes and tools for monitoring, managing, and optimizing infrastructure services.
• Drive incident, problem, and change management processes following ITIL standards.
• Drive adoption of AIOps tools, GenAI solutions and implementations.
• Identify opportunities to optimize infrastructure managed services through automation, process improvements, and technology upgrades.
• Lead initiatives to improve operational efficiency, cost savings, and resource utilization.

Travel may be required for this role. The amount of travel will vary from 0 to 100% depending on business need and client requirements.

Here's What You Need :

Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired in California, Colorado, District of Columbia, Illinois, Maryland, Minnesota, New York or Washington as set forth below.

We accept applications on an on-going basis and there is no fixed deadline to apply.

Information on benefits is here.

Role Location Annual Salary Range

California $73,800 to $218,800

Colorado $73,800 to $189,000

District of Columbia $78,500 to $201,300

Illinois $68,300 to $189,000

Minnesota $73,800 to $189,000

Maryland $68,300 to $175,000

New York $68,300 to $218,800

Washington $78,500 to $201,300

Requesting an Accommodation

Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.

If you would like to be considered for employment opportunities with Accenture and have accommodation needs such as for a disability or religious observance, please call us toll free at 1 (877) 889-9009 or send us an email or speak with your recruiter.

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences.All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.

For details, view a copy of the Accenture Equal Opportunity and Affirmative Action Policy Statement

Accenture is an EEO and Affirmative Action Employer of Females / Minorities / Veterans / Individuals with Disabilities.

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Other Employment Statements

Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States.

Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process. Further, at Accenture a criminal conviction history is not an absolute bar to employment.

The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information.

California requires additional notifications for applicants and employees. If you are a California resident, live in or plan to work from Los Angeles County upon being hired for this position, please click here for additional important information.

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Salary : $73,800 - $218,800