Oracle Cloud Application Managed Services (AMS) Support Lead

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You are:

Oracle Cloud Application Managed Services (AMS) Support Lead

As the Oracle Cloud Application Managed Services (AMS) Support Lead, you will oversee the daily operations of the support team, ensuring timely resolution of issues and high-quality service delivery that meets or exceeds SLAs. You will manage support incidents, implement process improvements, and develop training programs while mentoring your team to enhance performance and alignment with business objectives.

The Work:

• Oversee daily operations of the Oracle Cloud HCM or ERP Applications support team, ensuring timely and effective issue resolution.
• Ensure the delivery of high-quality support services that meet or exceed SLAs and customer expectations.
• Manage and prioritize support incidents, facilitating prompt resolutions and clear communication with stakeholders.
• Identify and implement process enhancements to improve the efficiency and effectiveness of the support team.
• Collaborate with various teams, including offshore staff and internal/external stakeholders, to submit support tickets for all issues, analyze root causes, and ensure alignment of the support team with business objectives for effective resolution of production problems.
• Generate and analyze support metrics and reports to monitor performance and identify opportunities for improvement.

This is a hybrid role and will require 2-3 days per week in your local office.

Here's what you need:

• A minimum of 3 years of experience in supporting and/or implementing Oracle Cloud HCM or ERP Applications, with at least 3 years in a lead role.
• Bachelor's degree or equivalent (minimum 12 years) work experience. (If Associate Degree, must have minimum 6 years work experience)

Bonus points if:

• In-depth knowledge of multiple Oracle Applications (e.g., Oracle HCM, ERP, E-Business Suite, etc.) and related technologies
• Oracle Cloud Certifications
• Great communication skills both verbal and written
• Excellent communication and interpersonal skills, capable of working effectively with both technical and non-technical stakeholders

Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired in California, Colorado, District of Columbia, Illinois, Maryland, Minnesota, New York or Washington as set forth below.
We accept applications on an on-going basis and there is no fixed deadline to apply.

Information on benefits is here.

Role Location Annual Salary Range

California $73,800 to $218,800

Colorado $73,800 to $189,000

District of Columbia $78,500 to $201,300

Illinois $68,300 to $189,000

Minnesota $73,800 to $189,000

Maryland $68,300 to $175,000

New York $68,300 to $218,800

Washington $78,500 to $201,300

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