Product Strategy Analyst III - Global Payments Solutions - Solutions Engineer

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being a diverse and inclusive workplace, attracting and developing exceptional talent, supporting our teammates physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Payments is a key function for Bank of America. The ongoing development and enhancing the commerce platforms that deliver merchant services capabilities is integral to the Banks future as a leader in the payments business. The Connect Platform Team is responsible for integrations to the commerce platforms which deliver client-driven payments processing capabilities.

The Solutions Engineer will lead initial discussions with various ISVs such as Point of Sale (POS) providers, Gateways, etc. mapping system architecture and defining statements of work. This requires a keen understanding of payments processing architectures, reporting and revenue models, and communication methodologies. They will consult with external and internal teams, including Product, ISV, User Experience, Information Security, Legal, Compliance, Risk, and other teams to ensure that Bank of America meets and adheres to all regulations for merchant acquiring, corporate and commercial banking, and card acquiring organizations as well as Card Organization rules. The Solutions Engineer help develop customer-driven solutions

Responsibilities:

• Solutions Engineer: Lead and drive technical architecture decisions, statements of work, and project definition for POS and/or ISV integrations into Bank of America

• Communication: Develop, coordinate and own broad range of group wide communications to management, business partners, and vendors.

• Collaborating with external partners to develop and certify POS and ISV solutions.

• Liaison between POS/ISV partners, technology, operations, product, and sales.

• Document technical architectures, statements of work, and project scope for integrations.

• Detailed working knowledge of transaction flows (authorization, settlement, chargebacks, disputes, etc.) per vertical i.e., Restaurant, Retail, Lodging, Healthcare, etc. and relationship with card brand rules.

• Understand impacts of future Card Brand Networks rule changes.

• Establish and manage cut-off schedules for funding based on LOB requirements.

• Identify and provide internal, ISV, and client reporting needs.

• Crafting detailed solution architectures aligning with client objectives and technological capabilities.

• Evaluating and integrating complex system components to develop cohesive and efficient technological solutions.

Required Qualifications:

• Experience in Merchant Acquiring or payment processing.

• Experience working with Card Issuing and Acquiring organizations.

• Experience with software development, system architecture, and design.

• Understanding of payments processing development lifecycle.

• Understanding of point-to-point encryption (PCI validated and non-validated), tokenization (sharing, zoning etc.), alternative payment methods, and mobile wallets.

• Understanding of Integrated, Semi-Integrated, and Cloud-based POS models.

• Knowledge of network architecture0020

• Experience writing and negotiating statements of work.

• A high-level understanding of product certification test tools and integration processes.

• Experience communicating detailed POS and ISV terminal configuration requirements in line with integration goals.

• Experience analyzing and solving complex business and technical problems.

• A firm understanding of Project Management methodologies.

• Ability to work across multiple initiatives and lines of business simultaneously.

• Ability to manage multiple priorities and strategies in parallel.

• Possess strong oral and written communication skills.

• Ability to communicate across multiple levels of an organization, both internally and externally.

• Healthcare experience is a plus.

Desired Qualifications:

• Initiative-taker: ability to work independently.

• Experience working with payment gateways and processors.

• Experience integrating and configuring ISVs into a gateway.

• Experience documenting and capturing requirements.

• Experience with project management tools and Agile methodologies to manage the development process efficiently.

• Knowledge of languages like Java, Python, or C# to develop and customize software solutions.

• Familiarity with gateway payment services i.e. tokenization, fraud manager, reporting, etc.

• Minimum of 5 years' of Merchant Services experience.

• Professional work experience in analyzing computer hardware and software.

Minimum Educational Qualifications: Bachelors degree in computer science, engineering, or related field, or equivalent job experience.

Skills:

• Oral and written communication skills

• Strong analytical

• Critical thinking skills

Shift:

Hours Per Week:

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