Service Advisor - Second Shift

Service Adviser

Kenworth of Richfield has a Service Advisor position available. The primary responsibility of the Service Adviser - is to assist the Service Department Manager in the supervision and day-to-day operations of the Service Department.

DUTIES AND RESPONSIBILITIES

• Schedule, quote and assign work as required to run the Service Department as efficiently and profitably as possible. Follow up with customers as necessary.

• Correctly communicate Kenworth & GMC warranty parameters and policies to customers as it applies to each service request.

• Work with Warranty Administrator to assure the timely and accurate filing of claims and jobs are completed with-in the labor guidelines payable by the O.E.M.

• Verify any and all truck through S.I.R. for delivery dates and/or any possible extended warranty. Up-sell to customer any additional work that we discover is needed during Federal Inspections, additional repairs outside the scope of normal P.D.I., mechanics inspection while performing routine jobs, etc.

• Coordinate with Sales Department regarding the receipt and delivery of all trucks, assuring that proper procedures and paperwork policies are adhered to.

• Keep Credit Manager & General Manager informed on shop bills, which might exceed the customer?s credit limit and get required approval.

• Analyze the market potential for all department services such as quick lube changes or contract maintenance.

• Follow-up with customer service surveys

• Oversee status of tool bin and technician part counter on a weekly basis to maintain the most effective support of the Service Shop.

• Allow for flexibility in schedule: be available two (2) Saturdays a month and be able to cover the 2nd shift foreman?s vacation time.

• Promote the dealership?s Premier Care participation by signing people up for the Premier Care Roadside Assistance program. Assist Service manager in implementing and achieving the goals and standard outlined by the Kenworth Dealer Excellence program as it pertains to the Service Department.

• Close the majority of repair orders in 24 hours. Challenge and monitor any that remain open more than 24 hours with the goal of keeping them to a minimum.

• Sees that a proper library of manuals, services bulletins, instructions and references for technicians and service operations is maintained and properly used.

• Orders and maintains adequate inventory of oil, grease, shop supplies, cleaning equipment and materials.