What are the responsibilities and job description for the Front Desk Agent position at Historic Anchorage Hotel?
Job Summary
We are seeking a dedicated and professional Front Desk Agent to join our team at a boutique hotel. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a seamless check-in and check-out experience. This role requires strong communication skills, attention to detail, and the ability to manage guest inquiries effectively.
Responsibilities
- Greet guests warmly and assist with check-in and check-out procedures.
- Handle guest inquiries and provide information about hotel services, amenities, and local attractions.
- Manage reservations using hotel management software and phone systems.
- Maintain accurate records of guest information and billing details.
- Assist with night audit duties as required, ensuring all financial transactions are accurately processed.
- Address guest concerns promptly and efficiently to ensure high levels of guest satisfaction.
- Collaborate with housekeeping and maintenance teams to ensure guest rooms are ready for arrivals.
- Provide multilingual support to enhance guest relations for diverse clientele.
Experience
- Previous experience in a hotel or resort environment is preferred, not required.
- Strong customer service skills with a focus on guest relations.
- Proficiency in phone etiquette and handling multi-line phone systems.
- Bilingual or multilingual abilities are highly desirable to accommodate guests from various backgrounds.
Join our team as a Front Desk Agent where you can make a difference in our guests' experiences while working in a dynamic environment!
Job Types: Full-time, Part-time
Pay: $16.30 - $17.03 per hour
Benefits:
- Flexible schedule
Schedule:
- 4 hour shift
- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Morning shift
Work Location: In person
Salary : $16 - $17
