What are the responsibilities and job description for the Front Desk Associate position at Historic Bullock Hotel?
Responsibilities:
- Greet and welcome guests in a friendly and professional manner
- Check-in and check-out guests, ensuring accuracy of information
- Provide information about hotel facilities, services, and local attractions
- Handle guest inquiries, requests, and complaints promptly and courteously
- Assist with reservations and room assignments
- Maintain accurate guest records and handle cash transactions
- Collaborate with other hotel departments to ensure guest satisfaction
- Perform night audit duties as required
Requirements:
Must be 21 years or older
- Gaming License prefered
- Excellent communication and customer service skills
- Multilingual abilities are a plus
- Proficient in phone etiquette and handling phone systems
- Strong problem-solving and conflict resolution skills
- Ability to work flexible hours, including nights, weekends, and holidays
- Knowledge of guest relations principles and practices
Please note that this job description is not exhaustive and additional responsibilities may be assigned as needed.
Job Types: Full-time, Part-time
Pay: $16.00 - $17.00 per hour
Benefits:
- Employee discount
- Flexible schedule
- Free parking
- Paid time off
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Night shift
- Weekends as needed
Ability to Commute:
- Deadwood, SD 57732 (Required)
Ability to Relocate:
- Deadwood, SD 57732: Relocate before starting work (Required)
Work Location: In person
Salary : $16 - $17
