What are the responsibilities and job description for the IT Help Desk Analyst position at Historic New England?
Historic New England seeks applicants to join its growing in-house technology team. Successful candidates will have the right combination of technical skills, problem-solving ability, and strong customer services skills to provide efficient remote support to front-line staff at our historic sites and regional offices throughout the region. This is a part-time position, and will include regularly scheduled weekend shifts.
ESSENTIAL FUNCTIONS:
- Provides help desk coverage during scheduled shifts.
- Responds to help desk calls and tickets, using telephone and screen sharing to provide real time remote support to end users throughout the organization.
- Periodically reviews outstanding tickets and identifies and escalates systemic issues for longer-term review and resolution.
- Maintains familiarity with key business applications.
- Assists with system deployment and administration tasks as assigned.
QUALIFICATIONS:
- This position requires excellent technology skills and the ability to learn new systems and applications quickly, along with a strong customer service focus and excellent problem-solving and verbal communication skills.
- The ability to provide technology training and support to users of varying skill levels is crucial.
- Candidates must have at least one year of related experience, and minimum of a high school diploma (or equivalent education).
- Valid drivers license and reliable means of transportation.
- Strong belief in, and demonstrated commitment to, Historic New England’s mission and values.
- Commitment to the highest standards of professionalism, excellence, and Inclusion, Diversity, Equity and Access (IDEA).
Preferred Qualifications
- Other preferred qualifications include previous work in a customer service focused environment, previous experience managing user accounts and supporting users in a Windows-based computing environment, familiarity with basic principles of TCP/IP computer networking and experience with database-driven business systems.
- Familiarity with any of the following technologies is a plus: Adobe Creative Suite, Affinity, Asana, AzureAD, Cisco Meraki, Citrix, Dropbox, Filemaker, Linux/Apache/Mysql/PHP (LAMP) web applications, Microsoft Office (Word, Excel, Powerpoint), MySQL, Remote Desktop, ResourceSpace, Spiceworks, SQL Server, Tessitura CRM., Wordpress, Zoom.
Other Duties
Please note this position description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Historic New England is an equal opportunity employer and considers applicants for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
Salary : $22
